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‎05-02-2024 11:12 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M477fdw

From time to time, I get a 'Corrupt File" error when printing a PDF from an Android Smartphone. When I reset the printer, the problem dissapears and the same PDF from the same smarthone prints fine. I checked the firmware and I am on the latest 2022-04-14 firmware. 

 

The smartphone is an Samsung S23 with the latest firmware and HP Smart version 17.0.0.44.92.

 

Any idea how I can fix this?

 

Thank you

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