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‎05-03-2024 06:36 PM

HP Recommended
Product: HP ENVY 110 e-All-in-One Printer - D411a

I bought an ink cartridge from HP.com to replace the spent black ink cartridge for my Envy 110. When I insert this new cartridge, it says "The following cartridges are not intended for use in this printer." I removed and inserted the cartridge a couple of times, and also tried unplugging the printer for 60 seconds and turning it back on but the error persists.

 

What is happening here? The cartridge I bought was recommended by the HP.com purchase page. It is "HP 60 Black Original Ink Cartridge, CC640WN#140". I am unable to perform alignment or cleaning as the setup is stuck hard on the incompatible cartridge error. Is this not compatible with Envy 110???

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