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‎05-08-2024 10:45 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

I purchased non-HP ink cartridges, and they worked ok. Occasionally I would get a message saying that non-HP cartridges were installed, and HP could not guarantee quality or performance. Using non-HP cartridges, I understand and accept the quality and performance statement.

 

Just today I replaced the same non-HP brand with another set of non-HP ink cartridges.  Now I am getting a non-HP chip error message, with a statement that says this printer can only accept HP ink cartridges and I am blocked from printing.

 

It seems unreasonable and unacceptable that printing non-HP cartridges were allowed but now it is not. I have gone back to the cartridge manufacturer but they said this is an HP issue. I'm stuck in the middle...Please help as I need to print. 

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