Scanning, Faxing & Copying
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Raj_05
HP Recommended
Both my printer (HP LaserJet Pro MFP M148fdw) and my coworker's computer (HP LaserJet Pro mfp m227fdw) display the below error message when trying to scan using HP App. I have downloaded all the updated drivers for both our printers, and have checked for Windows updates as well and nothing has fixed this. I have tried uninstalling and re-installing the printers, resetting the printers by unplugging them for over a minute before plugging them back into the wall, repairing the app, uninstalling and re-installing the app, tried using Windows troubleshooting (no issues found), and used HP Diagnose & Fix (no issues found). The printers are set up for USB printing, and everything was working fine until yesterday. I have also tried plugging the USB cable into a different port with no luck. It doesn't appear to be a printer or cable issue, I have no issues printing and copying. I have temporarily downloaded Windows Scan to use as a workaround for the time being which has no issues scanning, but I'd rather use the HP app because it provides better options when saving the document than Windows Scan.
Update 06/19/24: This has now become an issue for everyone in my office. I really hope HP is working on an update to fix this issue, since I'm seeing a lot of posts from people having the same issue here.
