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‎06-21-2024 09:38 AM

HP Recommended
Product: HP Smart Tank 515 Wireless All-in-One

I have been having problems with HP Smart Tank 515 when it comes to scanning through HP SMART App.  

 

The HP Smart app continues to provide me with a "cannot connect with scanner" error message, in spite of having tried almost everything to resolve the problem.

Ironically, Print scan doctor v5.7.2 works in identify the problem and when this is run it give me the change to "Scan test" successfully.   However, when Scan doctor is finished it does not seem to affect what HP SMART app info contains.  Since in spite of all the closing off and on several times both from the printer and HP probook laptop I have the problem remains uncleared for HP Smart app.     Hence, why does the work done by scan doctor v5.7.2 is not recognised by HP Smart app????

 

This problem persists to this very day and the only way I can use the PRINTER SCANNER is either by re-running Scan doctor v5.7.2 or have to use a microsoft application which is not entirely comapatlble the functionality of the printer.

 

So a BIG QUESTION GOES TO HP SUPPORT TO ADDRESS THE PROBLEM WHICH RENDERS SUCH A POWERFUL EQUIPMENT ALMOST USELESS.

if THERE ANY OTHER NEW DEVELOPMENT KINDLY RESPOND TO MY EXCHANGE.

 

 

 

 

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