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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎06-21-2024 07:24 PM

HP Recommended
Product: HP OfficeJet 4655 All-in-One Printer

Hello, I am trying to scan documents onto my Lenovo computer and the scanner will not connect. I have downloaded the HP Smart app and it tells me that the scanner cannot be found or is not compatible with the app. There should be nothing wrong with the machine, I have kept it in great condition. Please help! 

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