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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-22-2024 04:53 PM - last edited on ‎08-06-2024 06:08 AM by HP Administrator

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer

I often scan from my OfficeJet 3830 to my laptop (something I have typed and printed out, or a photo) and save as JPEG.  But today the HP Smart insists it cannot find a scanner.  I have done all the unplugging and waiting and re-attaching and turning on--still no success.  And I have no idea how to perform the more detailed instructions about uninstalling, etc.  Any more ideas?

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