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‎06-28-2024 06:04 PM

HP Recommended
Product: HP OfficeJet Pro 8035e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)


Photos of the problems first:

capture1.PNGcapture2.PNGcapture3.PNGcapture4.PNG

Windows 10 64-bit O/S.

LAN connection.

 

Summary:

1)  HP Smart stopped working.

2)  HP Smart says there is firmware update available.

3)  When I try to install firmware update, my printer is grayed out and I cannot select it.

4)  Embedded web services says firmware is up to date.

5)  HP Smart seems like it started working again, but keeps prompting me about the firmware.

 

I have worked this problem on and off for about a week.

I had a lot of issues with the printer control panel being locked with a password, but I finally was able to resolve

that with embedded web services.

 

I am confused over whether I have a HP Smart problem, a printer problem,  whether the firmware needs updating or not,

whether the locked control panel had anything to do with it, etc.

 

The printer and scanner work fine if I simply use HP Printer Assistant rather than HP Smart.

 

 

capture5.PNG

Any thoughts/suggestions on whether the firmware needs updating or not?

If yes, any ideas on how to install it so the printer isn't grayed out?

 

Any thoughts/suggestions on why HP Smart stopped working, and whether it is worthwhile to spend any time

trying to get it working again?

 

Thank you for your help,

 

Kim

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.