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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP LaserJet Pro MFP M29w Printer

I am unable to consistently scan using my HP LaserJet MFP M29w.  I think the latest driver update may have broken it.

 

Issue:  When I first open HP Printer Assistant and scan, HP Scan opens.  HP scans (for a PDF), and the first scan appears in the left hand panel.  If I try to add a page, the scanner physically scans the page.  No page appears in the left hand panel.  I can save the one page that scanned and exit and try to scan again.  The second scan does not appear even though the "Scanning" popup progress bar appears and the scanner physically scans the flat bed.  A blank scan doesn't even appear, nothing comes up in the left hand panel of HP Scans.  No error message, no message at all.  Just no scan.  Screenshot of HP Scans after scanning attached.

 

User5555_0-1721838593823.png

 

HP Scans after unsuccessful scan.

 

If I wait long enough, cycle printer power, or restart the HP software, I am able to scan one more time before having to wait again.

 

History:  Oer a year ago now, I could print and scan with no issues.  I tried to print and scan after being gone for a month and a half at that time.  The MFP29w printed with no issues, but HP Scans said it couldn't detect any scanning hardware.  I uninstalled and reinstalled the driver and HP Printer Assistant software.

The HP Print and Scan Doctor 5.7.4 returns all green checks that everything is set up correctly.

HP LaserJet MFP 28-31w Toolbox Version Number:  046.005.2645.2266

Driver Version Number:   26.106.1.6932

OS:  Windows 10 64-bit, patches current

 

I have tried to scan with this scanner with other Windows computers (Windows 10 Pro and Windows 11) as well as Linux computers.  I received the same results:  the scan would not successfully transfer into the HP Scan software on the computer.

 

I scan about 3 times as much as I print, so the scanning function is the primary reason for getting this printer-scanner.

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