• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎07-31-2024 03:58 AM

HP Recommended
Product: HP OfficeJet 8012 All-in-One Printer

Hello,

I recently replaced the printhead on my HP OfficeJet 8012 due to a clog in the cyan color. Now, when I turn on the printer, I receive the printhead error 62.80.A0.

The flat cables are intact, and the printhead is an original part for this printer. I tried reinstalling the old printhead, and the error did not appear.

Is there a firmware installation procedure or any other reset I can perform to make the printer accept the new printhead? I have already tried a factory reset without success.

HP staff members, how can I resolve this issue?

Thank you.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.