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‎08-10-2024 09:37 AM

HP Recommended
Product: HP LaserJet Pro 3001dwe Printer

My printer (Laserjet Pro 3001 dwe)  is connected to my home Wi-Fi network, and I've been able to find it and add it on my computer, but I can't print from it. When I try to print, the printer gives me error lights: the paper and power lights start blinking, and the attention light is on solid. According to the website, it looks like the printer is saying there's a paper jam, but I know that's not true, because when I press and hold the information button, the printer prints out an information/test sheet with no problem. 

 

I don't think it's any sort of power issue, since the printer is able to print the test sheet, but I performed all the normal resets anyway (soft and hard reset) and made sure that the printer is plugged directly into the wall, not a surge protector. Am I reading the error messages correctly? Any advice or additional troubleshooting measures I should pursue? Thanks! 

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