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‎08-16-2024 10:17 AM

HP Recommended
Product: HP OfficeJet Pro 9125e All-in-One Printer
Operating System: Microsoft Windows 11

Windows Update keeps trying to install Hewlett-Packard - USB - 58.2.1778.23178 (Install error - 0x800f020b) even though I no longer have the HP printer and I uninstalled the HP software and driver. I don't see any HP devices in Device Manager. How do I properly get it to stop? I don't want any workarounds to hide the update, I want HP to stop trying to install a driver for a printer that is no longer installed. Thank you.


Someone else had this exact same issue but HP did not help and locked the discussion:

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/WINDOWS-UPDATE-FAILS-OVER-THIS-DRIVER-H...Screenshot 2024-08-16 111639.png

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.