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‎08-22-2024 12:09 PM - last edited on ‎09-02-2024 06:34 AM by Retired

HP Recommended
Product: HP ENVY 6458e All-in-One Printer

I have had to reinstall Smart and the printer a couple of times as it worked fine but I had to change the password to my internet and the printer would not reset or prompt me to change the password.  Finally figured out how to get the PW changed and connected to the internet again.  All settings appear correct - it should work.  Now the printer shows ready, but when I send a job the status changes to asleep and it wont wake up when a job is sent.  I have tried turning the printer off then on - same result.  I have been trying things for more than a month with no success.  I have cleared the spooling, but I had to turn off the spooling to get that to work and then could not get it turned back on, but restarted the computer a couple of times and that seems corrected.  As an aside, I went to Walmart and bought a $39 Canon printer which I have used elsewhere and, while I like the 6498 I have wasted hours of my time trying to get it to work........

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