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Common problems for Connectivity Issues
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hp deskjet 2842e

i live in an apartment that provides internet. they provide 5g wifi, but my printer wont connect. I had set it up over 2g wifi (before i moved) and it still was printing fine once i got into the apartment. now it refuses to connect to anything, so i tried setting it up again, but says it will not connect to 5g network. but this is the only network i have, and its for the entire complex so theres nothing i can do. i just wanna print some stuff for school 😭

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