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‎09-14-2024 08:35 AM

HP Recommended
Product: HP ENVY 16 inch Laptop PC 16-h0000 (534C6AV)

I turn my pc on and all works fine for around an hour sometimes a bit longer then the keys stop working. I can use the touch pad and cursor. The on screen keyboard also operates ok if I turn it on. If I restart my computer the key board will usually start to operate again. Occasionally when it happens and I shut down the computer will not turn off (the light on the on off button is illuminated). If I force the pc to shut down by holding the on off button the fan starts to run at high speed until PC finally turns off.  

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