Printing Errors or Lights & Stuck Print Jobs
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
6
0
0
HP Recommended
I just got this printer a few months ago, brand new. I have had instant ink since I got it. About a month ago I woke up to find all the lights flashing on the printer with an E on the display as well. I have been trying to resolve this for over two weeks. I spent a good amount of time with customer support as they accessed my computer, uninstalled and reinstalled, had me unplug and plug it in and I hoped it would be fixed. That was yesterday. Today I wake up with all the lights flashing again. I reached out again and this time the person says it's because of my instant ink service that my service was suspended or I guess he was implying my charge didn't go through and that is not true. I was just charged on the 17th.
I've done all the basic DIY troubleshooting, I did a hard reset, I moved my printer and plugged it directly into the wall, I have cleaned the ink cartridges, I have run the HP diagnostics, I've uninstalled and reinstalled, I let HP Customer support access my printer and do everything they needed to do. What next? Anyone have any suggestions?
