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‎11-18-2024 06:45 PM

HP Recommended
Operating System: Microsoft Windows 11

My Smart Tank 6001 printer stopped planting cyan even though the tank is full.  So after doing all 3 levels of print head cleaning in the HP Smart app it still wouldn't print.  So I bought a new colored print head and when I open the lid of the printer the print head will not move and the orange exclamation mark is illuminated.  I followed all the steps in the virtual assistant and even tried moving the print head when the device is unplugged with no luck.  How do I go about replacing the print head on this printer??

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