• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎12-05-2024 08:56 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi there - I have had this printer HP Smart Tank 6000, 2H0B9A) for just over a year (bought it in Sept 2023) and out of nowhere it's now not printing the colors correctly. I ran all the print tests, cleaned and aligned print heads, uninstalled and reinstalled both the printer and drivers and it's still not printing the right colors. Gray is printing as pink. Green is printing as pink, and blue is printing as pink. All tests say its operating correctly, but clearly it is not. Is there anyone out there that can help me figure out how to fix this, so I don't have an Office Space movie moment with this printer and take it out to a field and smash it with a bat? A product should last more than a year...this is really disappointing. 

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.