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‎12-27-2024 03:20 PM

HP Recommended

I recently set up an HP Office Jet Pro 8625 via a Network Connection and was able to install the printer on my HP Pavilion Laptop through the HP Smart desktop app by manually entering the IP address (it would need auto find through search).

 

However, I am unsuccessful in being able to add the printer on the HP Smart mobile app. I have a Samsung Galaxy S21 FE 5G, running Android 14, which apparently just updated on December 19, 2024.

 

I even tried setting up the printer via a WIFI connection, which again, I was able add through the desktop HP Smart app, but not able to do in the HP Smart mobile app. 

 

 Is anyone able to provide any help or assistance? I have seen other recent  posts on here about similar issues. Am I to assume it has to do with the new Android update? TIA.

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