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Hello HP Community,

 

I am currently facing an issue with my HP DeskJet 2620 printer. The printer was originally purchased in Dubai, but I am now using it in Sri Lanka. I do not have the original ink cartridges with me, so I bought the compatible ink cartridges for the South Asian region (Ink Cartridge 680).

 

However, when I inserted the new cartridges, the printer displayed an error message saying, "Incompatible ink

cartridge."

 

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