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‎02-01-2025 02:02 PM

HP Recommended
Product: HP OfficeJet Pro 9135e All-in-One Printer
Operating System: Microsoft Windows 11

HP Officejet Pro 9130e all in one.  Printer suddenly quit working after just 5 months.  When I called customer support, HP says my printer doesn't support 5 Ghz and that is why it quit working, but I've been using it on another HP computer and then my new HP computer (both desktop) since September 2024.  They told me to call my internet provider and have them split it to 2.4 Ghz.  I did this and Sprectrum came out the same day.  He told me the printer DOES support 5G and said the HP support person just didn't want to acknowledge that the WiFi antenna had a sensor problem.  I might not be saying this correctly.  But when I originally called Hp I had a solid blue WiFi light.  After he completely removed the printer from everything, I had a blinking blue WiFi light.  Spectrum connected printer using a ethernet cable so that I would be able to print.  Now I have no blue light at all.  I think HP should repair or replace printer so I can use the WiFi option.  And where do I find the information about wifi compatibility?   Has anyone else had this problem?

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