Printer Wireless, Networking & Internet

Can someone tell me where WiFi signal “antenna” is on 9730e printer? The printer is facing WiFi, yet refuses to print from Word due to “weak signal.” Is WiFi antenna at back of printer?

There’s nothing in between except air and some dude sitting on a mostly-plastic chair, and to be honest dude probably needs to eat more salads & veggies.

The HP desktop PC is in same room, with reliable external WiFi-3 antenna (TP-Link 802.11). House has no WiFi cameras or similar devices to speak of except a couple of firesticks and an LG combo washer-dryer unit. Three laptops are used at various times during the day.

WiFi router is under 1 year old for 1-Gbs WiFi service from Charter-Spectrum. Internet router is ~2 years old, and Spectrum insists it’s still a good unit. There’s a new-ish internet cable between house & utility pole.

Multiple restarts have been performed all around. Blue light is solid on printer. Ink cartridges have been in & out. Printer can make copies without issue. Haven’t tried scanning from PC as software setup is infuriating (need to walk away for a day). We’ve never had such issues with the previous printer located in the same spot (tired HP-OJ 8600 series).

One possibility, there’s a slight chance there may be low Voltage going to the printer. The printer’s power cable in plugged directly into the wall, but we had low-Voltage issues when house was new (2000), and NYSEG doubled size of roadside transformer, which eliminated issue with small CRT-TV that wouldn’t turn on reliably at back of house.

Optional reading… does HP get concept of “Beta testing” software before release? Old 8600 was sooo straightforward to use, and faster to use, like when facing a deadline. Shouldn’t HP software and printers increase in reliability and speed? Why do we always go backwards when upgrading equipment? When I buy a new car it’s usually faster, and handles better. When I buy a new HP printer, it’s like switching to Ford Model T designed by Rube Goldberg. Sorry for my frustration, but the hours wasted on this new HP printer is unforgivable. And it's still not functioning. And, finally, where's the HP telephone number for phone help? Shame on HP beanies for discontinuing that option for the print-disabled!