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‎04-16-2025 09:18 AM

HP Recommended
Product: HP Envy 6155e All-in-One Printer
Operating System: Microsoft Windows 11

I purchased and installed the  HP ENVY 6155e last week on April 10, 2025.

During setup I opted in to HP+.

Also, during setup the firmware was updated to 6.22.4.28-202412022202

 

At first:
 - the printer would enter sleep mode after 5 min of inactivity, i.e. display shuts off and power and wi-fi lights dim.

 - I could press the power button and the printer shuts down.

 

After a few days:

- the printer will not enter sleep mode.

- When I press the power button I get the shutting down message but it then restarts and stays on.

- My only option to power off the printer is to unplug it.

 

I have tried factory and network resets and the sleep and shut down works but then stops working after a few hours.

 

I found comments online that HP+ disables auto-shutdown since it requires the printer to be connected to the internet.

 

Does HP+ also disable sleep mode and shutting down using the power button?

 

Or is there another issue?

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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