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‎04-26-2025 11:37 PM - edited ‎04-26-2025 11:38 PM

HP Recommended
Product: HP Tango

Hi HPeeps (see what I did there),

 

This HP Support page https://support.hp.com/us-en/document/ish_8678713-8678758-16 says to reach out to customer support as a last step.  I am experiencing the issue detailed on the support page. Since my Tango is out of warranty, it is very literally impossible to navigate to a live support agent. 

 

Does anyone know 1) How to contact a live support person (for no cost) with an expired warranty. 2) Anything about the known issue described when navigating to the URL above?

 

Side note: AI chat bots are not close to being ready for large scale deployments - especially without a "safe word" lol that will get a customer to a live agent.  I asked the HP Virtual Assistant about the known issue.  Suddenly the chat bot wasn't so chatty.

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