• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎05-23-2025 02:28 PM

HP Recommended
Product: HP Envy 17.3 inch Laptop PC 17-cw0000 IDS Base Model
Operating System: Microsoft Windows 11

My Envy crashed, I tried to reboot znd never got as far as the hp logo that appears durinf boot.  I press the oower button, the Power button LED illuminates, fan starts and the Caps key begins to flash. Seven to ten seconds later the laptop shuts down and the power button LED extinguishes. Any hints as to what the problem might be. I did not run an update so the problem is not software update. Any and all help will be greatly aprpreciated.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.