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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-03-2025 03:43 AM

HP Recommended
Product: HP Smart Tank 7305 All-in-One
Operating System: Microsoft Windows 11

Hi,

 

I changed laptop, installed the HP Smart application from the Windows Store. The printer is printing and scanning just fine, but when saving files, I no longer have the option to save files as 'searchable PDF'. I used to have a lot more options, but now it only gives me two options: 'Basic PDF' or 'Image (*.jpg)'. 

 

Unfortunately, I am not able to reach HP support as it's too difficult to contact them and you need a whole spare day to get in touch with anyone at HP.

I tried searching online, found a few options (a few years old posts), and have tried them all, but no luck. 

 

Could anyone possibly help?

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