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Common problems for Connectivity Issues
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‎07-06-2025 01:18 AM

HP Recommended
Product: HP Smart Tank 5101 All-in-One Printer
Operating System: macOS 12.0 Monterey

I have a HP Smart Tank 5100 series printer. I recently changed wifi networks so that my internet connection would be more efficient. I am having trouble with connecting the printer to my new wifi network. Keep getting message that the printer did not connect to the  internet during set up. When I retry the same message appears after a few seconds. The IP address to the printer for some reason is not being recognized during the set up/ add a new printer process. What should I do? I have tried everything from unplugging printer and router but nothing seems to be working. Extremely disappointed in this protect if  I can't get this connected to my wifi network. I did managed to connect to the old network but that has since  been deleted by the cable tech representative. I am opened to any and all suggestions. Thank you.

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