• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎07-14-2025 08:20 AM

HP Recommended
Product: HP DeskJet Plus Ink Advantage 6475 All-in-One Printer
Operating System: Other

I've had this printer for 4 yrs now and there are some set backs a few months back. 

1st it has a scan feature on hp smart , but now it says feature unavailable. 

2nd was the printer quality 's bad, so i tried to clean the dots where the ink was, but to no avail. tried printing docs it's either blank or has lines in it (lots of it) . 

is there any way that it can be cleaned without having it opened ?  previously there's a feature that you can diagnose the printer quality , clean its ink head but now i can't seem to find it. is there anyone who can help me on how to do the diagnostic ? 

  PS: warranty expired years ago 🙂 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.