Scanner don't work, service error 49, sometimes error 1003

[palmoff]

Hello,

My scanner stop to work. Sometimes LEDs is blinking, but after that receiving service error 49.

Firmware was updated to v.20150126 (looks like the latest), but didn't help

I was try different scanning software, starting from Image Capture to HP Easy Scan via USB and Wi-Fi.

Error is persist.

Could you please help ?  

[sabretooth04]

Try all these threads here.

https://www.google.com/search?q=service+error+49&ie=utf-8&oe=utf-8

Good luck.

[jabzi]

Hello, 

If issue still persists,  kindly check your INBOX for reset options that should resolve the issue.

[palmoff]

Thank you. I reseted NVRAM, but problem still persist.

Scanner is don't work. Error 1003 is always appear, when im trying to scan.

Any other ideas ?

[palmoff]

Thank you for the link on error 49, but looks like its a common error, when something is don't work.

My scanner is don't work, and I think, that error 1003 is more applicable in my case. 

[jabzi]

Hello, 

It seems to be a printer hardware issue.

Kindly call HP Tech Support for further assistance.

If your printer is Out of Warranty, you might be given an option to Trade in the printer.

[jabzi]

Hello, 

Kindly try the steps mentioned in below URL, before you call HP Tech Support.

https://support.hp.com/us-en/product/hp-topshot-laserjet-pro-m275-mfp/4346268/document/c02999321

[palmoff]

Thank you, I did all this steps. No luck.

Im in Ukraine now, can't find official HP service here.

Could you please help to find ? 

[jabzi · Accepted solution]

Hello, 

Kindly check this to access HP Contact Info in Ukraine..

http://welcome.hp.com/country/ua/ru/contact_us.html