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‎05-07-2024 03:17 PM

HP Recommended
Product: ATA 402
Operating System: Microsoft Windows 10 (64-bit)

We bought a Poly ATA 402, which we can reach and manage.

I connected the analog port of a USRobotics 56K FAX USB v.1.1.0 to physical port #1 on the Poly ATA.

We have logging turned on for the Poly ATA to a logging server.

 

When I make a call, the log below is what we get.  The same behavior on several different target numbers.  (Note I have replaced the actual phone number with (123) 456-7890 in the log.

 

The modem dials the call, it is answered by an identical modem on the other side, waits for at least 60 seconds, then hangs up.  

 

Am I missing something on the Poly ATA configuration that is preventing this from working correctly?

 

This is the log from the poly:

May  7 15:25:18 POLYATA: ------ [SLIC0] INT: 200 ------------
May  7 15:25:18 POLYATA: [SLIC0]:OFF HOOK
May  7 15:25:18 POLYATA: [FXS0] fxst_handle_user_input ev=1 (Hook) at time 615417518. ncall 0.
May  7 15:25:18 POLYATA: [SLIC0] SLIC_SI_ring on 0 onhold 0
May  7 15:25:18 POLYATA: [SLIC0] SLIC_ACT_TX_CND at time 91684837
May  7 15:25:18 POLYATA: [SLIC0] cnd_tx_init: CND_BELLCORE_FSK mode CND_ON_HOOK n 4 update 2
May  7 15:25:18 POLYATA: +++ type 0x80 time-date  name 'P' number 'P'
May  7 15:25:18 POLYATA: [FXS0] fxst_handle_user_input ev=4102 (Begin dial) at time 615417642. ncall 0.
May  7 15:25:18 POLYATA: [TGLUE] TGlue_start_tone_ex: "dial" - Stream 0x14 vol 0 cb 0x15d43c ctx 0x3dd490 channel 0
May  7 15:25:18 POLYATA: [TGLUE] [1715120720.445639] TONE_END timer started. 20000 ms
May  7 15:25:18 POLYATA: [DSPOBI] dspg_playToneEx tone 0x33b3b4 vol 0 channel 0 dst 0x14.
May  7 15:25:19 POLYATA: [FXS0] Got DTMF digit '1'
May  7 15:25:19 POLYATA: [DSPOBI] dspg_stopToneEx 0x14 tone_path 0 channel 0
May  7 15:25:19 POLYATA: [FXS0] Got DTMF digit '2'
May  7 15:25:19 POLYATA: [FXS0] Got DTMF digit '3'
May  7 15:25:20 POLYATA: [FXS0] Got DTMF digit '4'
May  7 15:25:20 POLYATA: [FXS0] Got DTMF digit '5'
May  7 15:25:20 POLYATA: [FXS0] Got DTMF digit '6'
May  7 15:25:20 POLYATA: [FXS0] Got DTMF digit '7'
May  7 15:25:20 POLYATA: [FXS0] Got DTMF digit '8'
May  7 15:25:21 POLYATA: [FXS0] Got DTMF digit '9'
May  7 15:25:21 POLYATA: [FXS0] Got DTMF digit '03'
May  7 15:25:23 POLYATA: [FXS0] fxst_new_call_ex '1234567890'
May  7 15:25:23 POLYATA: [CCTL] CCTL:NewCallOn Term 12(SP)[0] ->1234567890,1234567890
May  7 15:25:23 POLYATA: [SP1] sp_ccapi_new_call 0x498dd0
May  7 15:25:23 POLYATA: [RTP] New:0x4ab340
May  7 15:25:23 POLYATA: [RTP] RTP_create_channel_ex: 0x4ab340 created
May  7 15:25:23 POLYATA: [SIP] Outgoing call on fax-only FXS[0].
May  7 15:25:23 POLYATA: [SIP] dlg_setup_codec_list: Checking codecs for RTP 0x4ab340...
May  7 15:25:23 POLYATA: [SIP] +++ Already has DSP reservation
May  7 15:25:23 POLYATA: [SIP] +++ Single codec SDP: 129
May  7 15:25:23 POLYATA: [SLIC0] SLIC_SI_ring on 0 onhold 0
May  7 15:25:23 POLYATA: [SLIC0] SLIC_SI_ring on 0 onhold 0
May  7 15:25:24 POLYATA: [FXS0] fxst_call_handle_event 0x486830 ev 8
May  7 15:25:24 POLYATA: [FXS0] FaxCall. Unconditional T38.
May  7 15:25:24 POLYATA: [DSPOBI] dspg_fxs_tx_gain FXS0 mic gain 0x16c
May  7 15:25:24 POLYATA: [DSPOBI] dspg_fxs_rx_gain FXS0 spk vol 0x402
May  7 15:25:24 POLYATA: [SP1] sp_ccapi_call_event 0x47d9b0
May  7 15:25:24 POLYATA: SP:FaxPassThru
May  7 15:25:25 POLYATA: Common format = 129
May  7 15:25:25 POLYATA: Final common format = 129
May  7 15:25:25 POLYATA: [RTP] DtmfTxMtd:0(0),0
May  7 15:25:25 POLYATA: [RTP] +++ rtp_alloc_encoder: rtp 0x4ab340 tx_ptime_ts set to 160
May  7 15:25:25 POLYATA: [SIP] dlg_start_rtp_basic calling dlg_start_rtp_common
May  7 15:25:25 POLYATA: [SIP] dlg_start_rtp_common calling RTP_start
May  7 15:25:25 POLYATA: [RTP] 0x4ab340 Start->aa0ac91a:21778(129 160);0;0;0:0:0;0(48);peer=0
May  7 15:25:25 POLYATA: [DSPOBI] dspg_alloc_audio_stream 0x4ab340 129/129
May  7 15:25:25 POLYATA: [RTP] RTP_start: DSP chan 2 allocated to RTP channel 0x4ab340
May  7 15:25:25 POLYATA: [RTP] +++ In a fax call. Use jib_target_fax 20.
May  7 15:25:25 POLYATA: [RTP] Done setting up RTP ctx: n_fmts=5 dpt=8 dtx=0 g726swap=0/0
May  7 15:25:25 POLYATA: [RTP] RTP_start_stream fmtI 129 fmtO 129
May  7 15:25:25 POLYATA: [DSPOBI] dspg_start_stream 2/2 fmt enc/dec=129/129 dpt 8 dtx 0 cb 0 0x1 0
May  7 15:25:25 POLYATA: [DSPOBI] RTP session 2 initialized for enc/dec.
May  7 15:25:25 POLYATA: [DSPOBI] Using UT_SPVOIPNDA 100 for Enc in fmt 129.
May  7 15:25:25 POLYATA: [DSPOBI] JIB for fax call. Target 20.
May  7 15:25:25 POLYATA: [DSPOBI] RTP session 2 started. rc 1.
May  7 15:25:25 POLYATA: [RTP] RTP_connect_fxs: Connect RTP 0x4ab340 with FXS0
May  7 15:25:25 POLYATA: [DSPOBI] dspg_fxs_start_IPI_A on FXS0
May  7 15:25:25 POLYATA: [DSPOBI] dspg_fxs_mic_mute FXS0 mic unmute
May  7 15:25:25 POLYATA: [DSPOBI] dspg_vfd_control: FXS 0 VFD enabled
May  7 15:25:25 POLYATA: [RTP] +++ rtp_alloc_encoder: rtp 0x4ab340 tx_ptime_ts set to 160
May  7 15:25:25 POLYATA: [FXS0] fxst_ccapi_call_progress 0x486830 CP_PROCEEDING
May  7 15:25:25 POLYATA: [SLIC0] SLIC_SI_ring on 0 onhold 0
May  7 15:25:25 POLYATA: [FXS0] fxst_ccapi_call_progress 0x486830 CP_CID_UPDATE
May  7 15:25:25 POLYATA: [FXS0] fxst_ccapi_call_progress 0x486830 CP_CID_UPDATE
May  7 15:25:25 POLYATA: [FXS0] fxst_ccapi_call_progress 0x486830 CP_ANSWERED
May  7 15:25:25 POLYATA: [SLIC0] SLIC_SI_ring on 0 onhold 0
May  7 15:25:25 POLYATA: [SIP] dlg_start_rtp_common calling RTP_start
May  7 15:25:25 POLYATA: [RTP] 0x4ab340 Start->aa0ac91a:21778(129 160);0;0;0:0:0;0(48);peer=0
May  7 15:25:25 POLYATA: [RTP] +++ In a fax call. Use jib_target_fax 20.
May  7 15:25:25 POLYATA: [RTP] Done setting up RTP ctx: n_fmts=5 dpt=8 dtx=0 g726swap=0/0
May  7 15:25:25 POLYATA: [RTP] RTP_start_stream fmtI 129 fmtO 129
May  7 15:25:25 POLYATA: [DSPOBI] dspg_start_stream 2/2 fmt enc/dec=129/129 dpt 8 dtx 0 cb 0 0x1 0
May  7 15:25:25 POLYATA: [RTP] +++ rtp_alloc_encoder: rtp 0x4ab340 tx_ptime_ts set to 160
May  7 15:25:26 POLYATA: [SIP] DLG:SetFaxPassThru:0
May  7 15:25:26 POLYATA: [SIP] DLG:AlreadyUsingG711
May  7 15:25:41 POLYATA: ------ [SLIC0] INT: 8000 ------------
May  7 15:25:41 POLYATA: [0]FaxCedFromPeer
May  7 15:25:41 POLYATA: [FXS0] fxst_handle_user_input ev=2 (Tone detected) at time 616158031. ncall 1.
May  7 15:25:57 POLYATA: [SIP] SIP DLG:Timer D fires
May  7 15:26:18 POLYATA: ------ [SLIC0] INT: 200 ------------
May  7 15:26:19 POLYATA: [SLIC0]:ONHOOK
May  7 15:26:19 POLYATA: [FXS0] fxst_handle_user_input ev=1 (Hook) at time 617411294. ncall 1.
May  7 15:26:19 POLYATA: [SLIC0] SLIC_ACT_TX_CND at time 91745693
May  7 15:26:19 POLYATA: [SLIC0] cnd_tx_init: CND_BELLCORE_FSK mode CND_ON_HOOK n 4 update 2
May  7 15:26:19 POLYATA: +++ type 0x80 time-date  name 'P' number 'P'
May  7 15:26:19 POLYATA: [FXS0] fxst_call_handle_event 0x486830 ev 1
May  7 15:26:19 POLYATA: [FXS0] fxst_end_call 0x486830
May  7 15:26:19 POLYATA: [SP1] sp_ccapi_end_call 0x47d9b0
May  7 15:26:19 POLYATA: [FXS0] fxst_ccapi_call_progress 0x486830 CP_FINAL_STATUS
May  7 15:26:19 POLYATA: [SP1] sp_delete_call: deleteing RTP channel 0x4ab340
May  7 15:26:19 POLYATA: [RTP] Del Channel:0x4ab340,0
May  7 15:26:19 POLYATA: [DSPOBI] dspg_release_audio_stream 2 ctx 0x4ab340
May  7 15:26:19 POLYATA: [DSPOBI] dspg_stop_stream 2. Started enc/dec 2/2.
May  7 15:26:19 POLYATA: [DSPOBI] RTP session 2 stopped. rc 1.
May  7 15:26:19 POLYATA: [FXS0] fxst_delete_call 0x486830
May  7 15:26:19 POLYATA: [DSPOBI] Enable FXS0 NES and SLE
May  7 15:26:19 POLYATA: [DSPOBI] dspg_fxs_tx_gain FXS0 mic gain 0x800
May  7 15:26:19 POLYATA: [DSPOBI] dspg_fxs_rx_gain FXS0 spk vol 0x800
May  7 15:26:19 POLYATA: [SLIC0] SLIC_SI_ring on 0 onhold 0
May  7 15:26:19 POLYATA: [SLIC0] SLIC_SI_ring on 0 onhold 0

This is the configuration screen for line 1 on the poly:

four.jpgthree.jpgtwo.jpgone.jpg

 

11 REPLIES 11

‎05-07-2024 03:22 PM

HP Recommended

And this is the TAPI configuration that we're using in SecureCRT to dial from:

five.jpg

Was this reply helpful? Yes No

‎05-08-2024 01:20 AM

HP Recommended

Hello @cs11778 ,

 

welcome to the HP Poly community.

 

What is the other side that answers? A Fax or a Modem for a data connection? 

I would try to disable compression as this would be using already SIP for the line which is already compressed depending on the codec used by the SIP provider this ATA is connected to.

 

Is this trying to use 56K as the speed or a lower speed?  Is there some sort of diagnostic on the modem end to see why it is not connecting?

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-08-2024 09:07 AM

HP Recommended

Hello Steffen:

We actually have two other sites that have the exact same modem as this one (set up for answering), but they are using traditional POTS lines, not an ATA. Modem connections between these sites works fine. Connecting to either site from this central site with the ATA always fails (hangs up after a period of time, apparently negotiating)


All three modems are identical:

ATQ0V1E0 - OK
AT+GMM - +GMM:
       U.S. Robotics 56K FAX USB V1.1.0
AT+FCLASS=? - 0,1
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI:B5
AT+GCI=? - +GCI:(09,0F,31,3C,3D,04,7B,59,7E,82,A0,A5,A6,B4,0A,00,26,61,6C,9C,FE,A9,54,8B,B5,57,50,20,73,53,BC,89,46,51,AE,9F,8A,C6,C5,2E,69,FB,16,1B,2D,52,B8,58,98,84,07,14,25,27,35,85,88,BB,87,B7,8C,19,49,2B,7F,68,B3,B2,36,0E,48,62,8E,A1,83,0D,64,1E,F5,C7,FA,F8,70,77)
ATI1 - E7C4        
ATI2 - OK
ATI3 - U.S. Robotics 56K FAX USB V1.1.0
ATI4 -  ----Option----- --Setting-- Cmd  ----Option----- --Setting-- --Cmd--
        Comm Standard   CCITT       B0   Answer Ring#    0            S0=000
        Command Echo    Disabled    E0   Escape Char     43           S2=043
        Speaker Volume  High        L3   CR Char         13           S3=013
        Speaker Control OnUntilCD   M1   LF Char         10           S4=010
        Result Codes    Enabled     Q0   BS Char         8            S5=008
        Dialer Type     Tone        T/P  Dial Pause      3 sec        S6=003
        Result Form     Text        V1   NoAns Timeout   60 sec       S7=060
        Extend Result   Enabled     X4   "," Pause       2 sec        S8=002
        DialTone Detect Enabled     X4   No CD Disc      2000 msec   S10=020
        BusyTone Detect Enabled     X4   DTMF Speed      95 msec     S11=095
        DCD Action      Std RS232   &C1  Esc GuardTime   1000 msec   S12=050
        DTR Action      Std RS232   &D2  Calling Tone    Enabled     S35=001
        V22b Guard Tone Disabled    &G0  Line Rate       33600       S37=000
        Flow Control    Hardware    &H1
        Error Control   V42,MNP,Bfr &M4
        Compression     44 42b MNP5 &K1
ATI5 -  ----Option----- --Setting-- Cmd  ----Option----- --Setting-- --Cmd--
        Comm Standard   CCITT       B0   Answer Ring#    0            S0=000
        Command Echo    Disabled    E0   Escape Char     43           S2=043
        Speaker Volume  Medium      L2   CR Char         13           S3=013
        Speaker Control OnUntilCD   M1   LF Char         10           S4=010
        Result Codes    Enabled     Q0   BS Char         8            S5=008
        Dialer Type     Tone        T/P  Dial Pause      3 sec        S6=003
        Result Form     Text        V1   NoAns Timeout   60 sec       S7=060
        Extend Result   Enabled     X4   "," Pause       2 sec        S8=002
        DialTone Detect Enabled     X4   No CD Disc      2000 msec   S10=020
        BusyTone Detect Enabled     X4   DTMF Speed      95 msec     S11=095
        DCD Action      Std RS232   &C1  Esc GuardTime   1000 msec   S12=050
        DTR Action      Std RS232   &D2  Calling Tone    Enabled     S35=001
        V22b Guard Tone Disabled    &G0  Line Rate       33600       S37=000
        Flow Control    Hardware    &H1  &Z0= 
        Error Control   V42,MNP,Bfr &M4  &Z1= 
        Compression     44 42b MNP5 &K1  &Z2= 
ATI6 -  U.S. Robotics 56K FAX USB Link Diagnostics...
        Blocks Sent                         NA          
        Blocks Resent                       NA          
        Blocks Received                     NA          
        Blers                               NA          
        Retrains Requested                  NA          
        Retrains Granted                    NA          
        Data Compression                    NA          
        Protocol                            NA          
        Initial Transmit Speed              NA          
        Initial Receive  Speed              NA          
        Final   Transmit Speed              NA          
        Final   Receive  Speed              NA          
        Last Call                (hh:mm:ss) 00:00:00
        Disconnect Reason                   0           
ATI7 - Configuration Profile...
       Product Type           US/Canada USB 
       Product ID:            USR5637
       Options                V32bis,V.80,V.34+,V.90,V.92
       Error Correction       MNP,V.42
       Data Compression       MNP5,V.42bis,V.44
       Fax Options            Class 1
       Line Options           Caller ID
       Flash Date             01/30/2008
       Flash Rev              1.1.0

We use these as modems (pc to pc) ONLY, we don't use or care about the fax functionality.

I tried turning compression off on the modem settings in SecureCRT:

alpha.jpg

I also tried turning off compression on the modem itself (AT&K0)

I also tried fixed port speeds of 9600, 19200, 38400 and 57600 and 115200. These speed changes did not produce any different result.

This is the resulting call log from the ATA (the remote side still hangs up after a period of time):

May  8 09:38:57 POLYATA: ------ [SLIC0] INT: 200 ------------
May  8 09:38:57 POLYATA: [SLIC0]:OFF HOOK
May  8 09:38:57 POLYATA: [FXS0] fxst_handle_user_input ev=1 (Hook) at time 2765350596. ncall 0.
May  8 09:38:57 POLYATA: [SLIC0] SLIC_SI_ring on 0 onhold 0
May  8 09:38:57 POLYATA: [SLIC0] SLIC_ACT_TX_CND at time 157300796
May  8 09:38:57 POLYATA: [SLIC0] cnd_tx_init: CND_BELLCORE_FSK mode CND_ON_HOOK n 4 update 2
May  8 09:38:57 POLYATA: +++ type 0x80 time-date  name 'P' number 'P'
May  8 09:38:57 POLYATA: [FXS0] fxst_handle_user_input ev=4102 (Begin dial) at time 2765350718. ncall 0.
May  8 09:38:57 POLYATA: [TGLUE] TGlue_start_tone_ex: "dial" - Stream 0x14 vol 0 cb 0x15d43c ctx 0x3dd490 channel 0
May  8 09:38:57 POLYATA: [TGLUE] [1715186336.628850] TONE_END timer started. 20000 ms
May  8 09:38:57 POLYATA: [DSPOBI] dspg_playToneEx tone 0x33b3b4 vol 0 channel 0 dst 0x14.
May  8 09:38:58 POLYATA: [FXS0] Got DTMF digit '1'
May  8 09:38:58 POLYATA: [DSPOBI] dspg_stopToneEx 0x14 tone_path 0 channel 0
May  8 09:38:58 POLYATA: [FXS0] Got DTMF digit '2'
May  8 09:38:58 POLYATA: [FXS0] Got DTMF digit '3'
May  8 09:38:58 POLYATA: [FXS0] Got DTMF digit '4'
May  8 09:38:59 POLYATA: [FXS0] Got DTMF digit '5'
May  8 09:38:59 POLYATA: [FXS0] Got DTMF digit '6'
May  8 09:38:59 POLYATA: [FXS0] Got DTMF digit '7'
May  8 09:38:59 POLYATA: [FXS0] Got DTMF digit '8'
May  8 09:38:59 POLYATA: [FXS0] Got DTMF digit '9'
May  8 09:39:00 POLYATA: [FXS0] Got DTMF digit '0'
May  8 09:39:02 POLYATA: [FXS0] fxst_new_call_ex '1234567890'
May  8 09:39:02 POLYATA: [CCTL] CCTL:NewCallOn Term 12(SP)[0] ->1234567890,1234567890
May  8 09:39:02 POLYATA: [SP1] sp_ccapi_new_call 0x49efc0
May  8 09:39:02 POLYATA: [RTP] New:0x48fe30
May  8 09:39:02 POLYATA: [RTP] RTP_create_channel_ex: 0x48fe30 created
May  8 09:39:02 POLYATA: [SIP] Outgoing call on fax-only FXS[0].
May  8 09:39:02 POLYATA: [SIP] dlg_setup_codec_list: Checking codecs for RTP 0x48fe30...
May  8 09:39:02 POLYATA: [SIP] +++ Already has DSP reservation
May  8 09:39:02 POLYATA: [SIP] +++ Single codec SDP: 129
May  8 09:39:02 POLYATA: [SLIC0] SLIC_SI_ring on 0 onhold 0
May  8 09:39:02 POLYATA: [SLIC0] SLIC_SI_ring on 0 onhold 0
May  8 09:39:03 POLYATA: [FXS0] fxst_call_handle_event 0x4b9650 ev 8
May  8 09:39:03 POLYATA: [FXS0] FaxCall. Unconditional T38.
May  8 09:39:03 POLYATA: [DSPOBI] dspg_fxs_tx_gain FXS0 mic gain 0x16c
May  8 09:39:03 POLYATA: [DSPOBI] dspg_fxs_rx_gain FXS0 spk vol 0x402
May  8 09:39:03 POLYATA: [SP1] sp_ccapi_call_event 0x49f870
May  8 09:39:03 POLYATA: SP:FaxPassThru
May  8 09:39:03 POLYATA: Common format = 129
May  8 09:39:03 POLYATA: Final common format = 129
May  8 09:39:03 POLYATA: [RTP] DtmfTxMtd:0(0),0
May  8 09:39:03 POLYATA: [RTP] +++ rtp_alloc_encoder: rtp 0x48fe30 tx_ptime_ts set to 160
May  8 09:39:03 POLYATA: [SIP] dlg_start_rtp_basic calling dlg_start_rtp_common
May  8 09:39:03 POLYATA: [SIP] dlg_start_rtp_common calling RTP_start
May  8 09:39:03 POLYATA: [RTP] 0x48fe30 Start->aa0ac862:22808(129 160);0;0;0:0:0;0(48);peer=0
May  8 09:39:03 POLYATA: [DSPOBI] dspg_alloc_audio_stream 0x48fe30 129/129
May  8 09:39:03 POLYATA: [RTP] RTP_start: DSP chan 2 allocated to RTP channel 0x48fe30
May  8 09:39:03 POLYATA: [RTP] +++ In a fax call. Use jib_target_fax 20.
May  8 09:39:03 POLYATA: [RTP] Done setting up RTP ctx: n_fmts=5 dpt=8 dtx=0 g726swap=0/0
May  8 09:39:03 POLYATA: [RTP] RTP_start_stream fmtI 129 fmtO 129
May  8 09:39:03 POLYATA: [DSPOBI] dspg_start_stream 2/2 fmt enc/dec=129/129 dpt 8 dtx 0 cb 0 0x1 0
May  8 09:39:03 POLYATA: [DSPOBI] RTP session 2 initialized for enc/dec.
May  8 09:39:03 POLYATA: [DSPOBI] Using UT_SPVOIPNDA 100 for Enc in fmt 129.
May  8 09:39:03 POLYATA: [DSPOBI] JIB for fax call. Target 20.
May  8 09:39:03 POLYATA: [DSPOBI] RTP session 2 started. rc 1.
May  8 09:39:03 POLYATA: [RTP] RTP_connect_fxs: Connect RTP 0x48fe30 with FXS0
May  8 09:39:03 POLYATA: [DSPOBI] dspg_fxs_start_IPI_A on FXS0
May  8 09:39:03 POLYATA: [DSPOBI] dspg_fxs_mic_mute FXS0 mic unmute
May  8 09:39:03 POLYATA: [DSPOBI] dspg_vfd_control: FXS 0 VFD enabled
May  8 09:39:03 POLYATA: [RTP] +++ rtp_alloc_encoder: rtp 0x48fe30 tx_ptime_ts set to 160
May  8 09:39:03 POLYATA: [FXS0] fxst_ccapi_call_progress 0x4b9650 CP_PROCEEDING
May  8 09:39:03 POLYATA: [SLIC0] SLIC_SI_ring on 0 onhold 0
May  8 09:39:03 POLYATA: [FXS0] fxst_ccapi_call_progress 0x4b9650 CP_CID_UPDATE
May  8 09:39:03 POLYATA: [FXS0] fxst_ccapi_call_progress 0x4b9650 CP_CID_UPDATE
May  8 09:39:03 POLYATA: [FXS0] fxst_ccapi_call_progress 0x4b9650 CP_ANSWERED
May  8 09:39:03 POLYATA: [SLIC0] SLIC_SI_ring on 0 onhold 0
May  8 09:39:03 POLYATA: [SIP] dlg_start_rtp_common calling RTP_start
May  8 09:39:03 POLYATA: [RTP] 0x48fe30 Start->aa0ac862:22808(129 160);0;0;0:0:0;0(48);peer=0
May  8 09:39:03 POLYATA: [RTP] +++ In a fax call. Use jib_target_fax 20.
May  8 09:39:03 POLYATA: [RTP] Done setting up RTP ctx: n_fmts=5 dpt=8 dtx=0 g726swap=0/0
May  8 09:39:03 POLYATA: [RTP] RTP_start_stream fmtI 129 fmtO 129
May  8 09:39:03 POLYATA: [DSPOBI] dspg_start_stream 2/2 fmt enc/dec=129/129 dpt 8 dtx 0 cb 0 0x1 0
May  8 09:39:03 POLYATA: [RTP] +++ rtp_alloc_encoder: rtp 0x48fe30 tx_ptime_ts set to 160
May  8 09:39:04 POLYATA: [SIP] DLG:SetFaxPassThru:0
May  8 09:39:04 POLYATA: [SIP] DLG:AlreadyUsingG711
May  8 09:39:35 POLYATA: [SIP] SIP DLG:Timer D fires


XXXXXXXXXXX--> Note:  This is a twenty second delay before the next message where it appears to begin hanging up the call<--XXXXXXXXXXXX


May  8 09:39:57 POLYATA: ------ [SLIC0] INT: 200 ------------
May  8 09:39:58 POLYATA: [SLIC0]:ONHOOK
May  8 09:39:58 POLYATA: [FXS0] fxst_handle_user_input ev=1 (Hook) at time 2767344405. ncall 1.
May  8 09:39:58 POLYATA: [SLIC0] SLIC_ACT_TX_CND at time 157361656
May  8 09:39:58 POLYATA: [SLIC0] cnd_tx_init: CND_BELLCORE_FSK mode CND_ON_HOOK n 4 update 2
May  8 09:39:58 POLYATA: +++ type 0x80 time-date  name 'P' number 'P'
May  8 09:39:58 POLYATA: [FXS0] fxst_call_handle_event 0x4b9650 ev 1
May  8 09:39:58 POLYATA: [FXS0] fxst_end_call 0x4b9650
May  8 09:39:58 POLYATA: [SP1] sp_ccapi_end_call 0x49f870
May  8 09:39:58 POLYATA: [FXS0] fxst_ccapi_call_progress 0x4b9650 CP_FINAL_STATUS
May  8 09:39:58 POLYATA: [SP1] sp_delete_call: deleteing RTP channel 0x48fe30
May  8 09:39:58 POLYATA: [RTP] Del Channel:0x48fe30,0
May  8 09:39:58 POLYATA: [DSPOBI] dspg_release_audio_stream 2 ctx 0x48fe30
May  8 09:39:58 POLYATA: [DSPOBI] dspg_stop_stream 2. Started enc/dec 2/2.
May  8 09:39:58 POLYATA: [DSPOBI] RTP session 2 stopped. rc 1.
May  8 09:39:58 POLYATA: [FXS0] fxst_delete_call 0x4b9650
May  8 09:39:58 POLYATA: [DSPOBI] Enable FXS0 NES and SLE
May  8 09:39:58 POLYATA: [DSPOBI] dspg_fxs_tx_gain FXS0 mic gain 0x800
May  8 09:39:58 POLYATA: [DSPOBI] dspg_fxs_rx_gain FXS0 spk vol 0x800
May  8 09:39:58 POLYATA: [SLIC0] SLIC_SI_ring on 0 onhold 0
May  8 09:39:58 POLYATA: [SLIC0] SLIC_SI_ring on 0 onhold 0

 

Was this reply helpful? Yes No

‎05-10-2024 07:27 AM

HP Recommended

Hi Steffen and others, anyone have any ideas of further things for me to check?

Was this reply helpful? Yes No

‎05-10-2024 09:28 AM

HP Recommended
@SteffenBaierUK wrote:

Hello @cs11778 ,

...

depending on the codec used by the SIP provider this ATA is connected to.

...

 

Best Regards

 

Steffen Baier

Hello @cs11778 

 

who provides the SIP service? have you contacted them yet?

 

The next step would be opening a support ticket.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-10-2024 10:03 AM

HP Recommended

Dialpad is our cloud VOIP service provider.  Dialpad does not directly support this device.

 

The POLY ATA has a section to put in your provider and then it autopopulates some fields.   We know that is enough to get it to dial out but there are other options we have left at default.

 

Please note that voice calls made with the POLY ATA work fine.  It's only modem communications we can't seem to get to work.

 

Also, this is the help screen from Dialpad:

Configuring a DECT or ATA Device (dialpad.com)

 

Screens from the ATA related to SIP:

itspprofilea.jpg

 

codecprofilea.jpg

 

Is there any other portion of our POLY ATA configuration that would be relevant that I have not included here?

 

Was this reply helpful? Yes No

‎05-10-2024 10:12 AM

HP Recommended

Hello @cs11778 

 

I am no ObiHai ATA expert but G711, from memory, can only do a Max of 14400 speed. Maybe your provider is doing something on top of this.

 

I would check with Dialpad if they support 56K modems via an ATA and if yes, and no special settings are needed from their end, contact our support team.

 

Of course other volunteers are welcome to comment.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-20-2024 01:39 PM

HP Recommended

So I'm still stuck, folks.   The ATA dials out, fails to negotiate with the remote modem.  I know the call is going out correctly and is being answered by the remote modem.   I've completely reset the CODECS page on our Poly ATA because disabling the G711A Codec (as suggested earlier in the thread) caused it to not dial out at all.  

 

Source of call:  TAPI under SecureCRT

Dialing Agent:  Poly ATA 402

Receiving and dialing modems:  USRobotics 56K FAX USB v.1.1.10

Phone service provider:  Dialpad

 

 

Was this reply helpful? Yes No

‎05-20-2024 01:43 PM

HP Recommended
@SteffenBaierUK wrote:

Hello @cs11778 

.....

I would check with Dialpad if they support 56K modems via an ATA and if yes, and no special settings are needed from their end, contact our support team.

 

Of course other volunteers are welcome to comment.

.......

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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