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‎04-17-2020 01:05 PM

HP Recommended

Great thanks

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‎04-19-2020 08:03 AM

HP Recommended

Thanks for posting.

 

I spent a bunch of time researching this when the update was installed.

 

Again I find it pretty frustrating to have the dongle flashing whenever I'm on a call, or if I turn off the headset.

 

Poor form Poly, some details in the release notes would have been appreciated. Can you put it back the way it was please?

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‎04-20-2020 11:57 AM

HP Recommended

Thanks for the follow-up Steffen.

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‎04-23-2020 06:30 AM

HP Recommended

Hi! I created an account here JUST SO I COULD TELL ENGINEERING that I detest this update. I work from home, and having the dongle CONSTANTLY flashing when my headset is turned off is really irritating. You need to either revert this, or make the indicator user configurable.

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‎04-23-2020 08:16 PM

HP Recommended

Thanks Steffen for the follow up.   Please treat as priority. 

 

Seconding everyone else's comments: I'm always logged into Teams and switch my headset off between calls, with the constant blue purple flashing now being  very annoying and distracting.   

 

Additionally, a notice about this change should have been posted in the Release Notes.  I've wasted a lot of time looking for a solution, thinking there was something wrong with my headset.

 

Thank you in advance for a prompt fix for this. 

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‎04-24-2020 09:22 PM

HP Recommended

I created an account just to say this has been driving me insane.  Is it possible to downgrade to a prior firmware?  The problem does not occur until I open Teams.

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‎04-25-2020 02:25 AM

HP Recommended

Hello @sdfwill 

 

please open a Support ticket as I am sure we could provide the older firmware that method.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-28-2020 03:56 PM

HP Recommended

Hello - I also just created an account to complain about this constant flashing. I would hope the product management team will offer an option to either revert or turn off this feature. It is very annoying!

 

Also, I'll submit a support ticket asking for the second most recent firmware update, as my headset was working just fine before the latest update. Lesson learned:  wait for non-essential updates!

 

Any help or guidance is appreciated.

Thanks!

JP

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‎04-30-2020 09:37 AM

HP Recommended

I was in the same boat and want to share my experience.  I was getting dizzy & headaches from motion sickness or something like it because the BT600 was always blinking.  I was removing it & quickly re-insert it when a call would come in from Zoom, Slack and/or Teams.  It was not ideal...I fear it will break after a few more weeks at this rate.

 

I able to get 2 sets of firmware (v1615) from chat support after a few separate sessions.  One for each specific Product ID...I have a 5200UC & a 4210UC.  There were no instructions accompanied except for warnings...It's not 100% guaranteed the old firmware will properly reload etc. 

 

I was able to successfully reload them from Hub via Help > Support > Firmware Updates & Recovery.  The files were in *.7z format so I had to unzip it...Surprisingly to *.zip format before Hub would recognize it.

 

So far it's working fine as before following the v1615 reload & Hub immediately display the new v1723 firmware in Notification.  I will keep copies of the firmware files just in case the next release have any undesirable features.

 

Good luck.

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‎04-30-2020 12:31 PM

HP Recommended

I was just told my support that they would not provide previous firmware for the BT600.  Can you provide a location to download v1615?

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