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‎08-23-2022 02:50 PM

HP Recommended

Hi folks,

in the meantime I want to give you a feedback after months. The workaround provided by Poly about disabling Intel Smart Sound Technology driver is still valid and it works perfectly, but there is a problem: quite often (I'm not 100% sure, but I could say "always") after laptop reboot, the driver re-enables again and you need to disable it and then rebooting again to have BT600 working as expected. It's quite annoying and honestly, very frustrating.

I cannot imagine Poly cannot manage this in a different way. I've used another bt headset from a different vendor, without any problems for months.

 

Please please fix it definitely!!!

Cheers

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‎08-24-2022 05:48 AM

HP Recommended

Hello michele.berardo@gmail.com 

 

welcome back to the Poly community.

 

Is the other vendor's headset you successfully used also using a dongle?

 

Posting anything in this community does not automatically get into our support organization. This community is run by volunteers.

 

If you have an issue with one of our products please work with our support team in your region.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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‎09-15-2022 06:53 AM

HP Recommended

Hello,

 

Have a look at 

Issue with PC's with Intel Audio Controllers | Poly, formerly Plantronics & Polycom

 

I had the same issue and it was linked to Intel Smart Audio driver getting in the way. 

 

Hope this helps

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‎05-25-2023 08:07 AM

HP Recommended

I had a similar issue, I discovered "SnagIt" was using my microphone, once I toggled "allow desktop apps to access your microphone" off and on the flashing blue stopped and went to solid purple.

Maybe this will help others.

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