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We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!
HP Recommended

I connected my Voyager Focus UC (Firmware v.713, Product ID 0127) with a MacBook Air M2 (Mac OS 12.6) via the integrated Bluetooth interface. Audio works well but the unmute button is not coupled with Microsoft Teams (Version 1.5.00.22362), i.e., when I unmute myself via the headset, I might still be muted in Teams, which is really annoying. This worked well when using the headset in conjunction with a PC and the USB dongle shipped with the headset. Any ideas how to get this working? Thanks!

3 REPLIES 3
HP Recommended

Hello @tobi1 ,

 

Welcome to the Poly Community.

The best results and full compatibility is archived when using a Poly Dongle only.

 

Have you tried the dongle with the Mac?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks a lot Steffen for the quick reply. It works when connecting the headset via the dongle with the MacBook. However, as it only has USB-C connectors, this requires a cable-based adapter which is quite impractical. For this reason, a solution that works without the dongle (via integrated Bluetooth) would be highly appreciated 😉

HP Recommended

Hello @tobi1 

 

Apple and/or Microsoft would need to add the relevant support into the MacOS or Teams

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.