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‎12-02-2025 10:59 AM

HP Recommended
Operating System: Microsoft Windows 11

I have the bluetooth Voyager 5200 series and I use the case to charge the headset. The case has stopped working and I've tried changing out the cords, where it is plugged into and restarting the machine. It appears the case may no longer be working. 

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1 REPLY 1

‎12-02-2025 11:19 AM

HP Recommended

Hello @Kfaith1 ,

 

Welcome to the HP Poly community.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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