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We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!

‎05-08-2025 01:17 AM

HP Recommended

I posted a thread a while ago regarding an issue with pairing my Poly 85 to my mobile phone:

https://h30434.www3.hp.com/t5/Bluetooth-Headsets-Earbuds/Issue-with-pairing-and-reconnecting-to-Poly...

 

This has persisted through updates and resets. However, since yesterday, the headset is now boot looping. What I mean by that is that the headset state is off and I turn it on. I have the voice status activated, so the female voice says: power on, battery high, pc connected, phone connected. Then a few seconds later, the USB dongle goes dark and I lose the audio stream from my pc. A few seconds later again, the headset reboots on it's own, and the voice repeats: power on, battery high, pc connected, phone connected. This then keeps looping.

 

There are no updates to the headset, dongle or Poly software. I have reset it several times since this started yesterday.

 

Any tips would be appreciated.

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5 REPLIES 5

‎05-08-2025 02:37 AM

HP Recommended

Hello @lrsl ,

 

Welcome to the HP Poly community.

 

Using Poly Lens Desktop or Mobile would show if there are any updates for the Headset or Dongle.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-13-2025 01:11 AM

HP Recommended

There are no updates as explicitly mentioned in my original post.

>There are no updates to the headset, dongle or Poly software

 

It isn't boot looping today, but now the charging stand isn't charging it.

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‎05-13-2025 01:17 AM

HP Recommended

Hello @lrsl 

 

as stated already. 

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
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‎05-19-2025 04:42 AM

HP Recommended

Update: it's not charging via USB-C anymore. The voice guidance has given up.

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‎05-19-2025 05:13 AM

HP Recommended

Hello @lrsl ,

 

This community is a peer-to-peer community and most users are volunteers. We have some paid agents monitoring this but as stated twice now , I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No
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