• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎12-04-2025 08:14 AM

HP Recommended

The Poly Software update for the charging case pointed to release notes at plantronics.com instead of hp.com - I found them here https://support.hp.com/us-en/search?q=poly%205200%20firmware%20release%20notes

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-04-2025 10:10 AM - edited ‎12-05-2025 08:02 AM

HP Recommended

The original incorrect URL is http://www.plantronics.com/firmware-release-notes/?pid=D008

 

The correct link is 

https://support.hp.com/us-en/document/ish_11049921-9642838-16

 

Kudos to your AI search for finding it!  I posted this issue as a bug at https://lens.poly.com/appfeedback

View solution in original post

Was this reply helpful? Yes No
10 REPLIES 10

‎12-04-2025 08:38 AM

HP Recommended

Hello @BarryGraham ,

 

Welcome to the HP Poly community.

 

Poly, the company before it was purchased by HP, was a joined company out of the Polycom company and Plantronics.

 

https://en.wikipedia.org/wiki/Poly_Inc.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-04-2025 10:04 AM

HP Recommended

Yes, obviously both you and I know that but apparently the developers of the firmware for the Poly Desktop software don't know that because the URL provided when it offers the firmware upgrade points to an outdated site for the release notes. This is odd since it does find the actual update, just not the release notes 

 

Since you are an HP employee can you please pass this bug report on to the right people, or let me know how I can open a case? They need to update the app to point to the right URL for the release notes.

Was this reply helpful? Yes No

‎12-04-2025 10:06 AM

HP Recommended

Hello @BarryGraham 

 

the URL posted does not go to a direct location so if you could check or share how you got to it then I can forward this to the right team.

 

Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-04-2025 10:10 AM - edited ‎12-05-2025 08:02 AM

HP Recommended

The original incorrect URL is http://www.plantronics.com/firmware-release-notes/?pid=D008

 

The correct link is 

https://support.hp.com/us-en/document/ish_11049921-9642838-16

 

Kudos to your AI search for finding it!  I posted this issue as a bug at https://lens.poly.com/appfeedback

Was this reply helpful? Yes No

‎12-04-2025 10:13 AM - edited ‎12-04-2025 10:13 AM

HP Recommended

It's funny that I didn't realize the case was rechargeable until today. I thought you always had to plug it in. Just shows that reading the manual can be helpful sometimes.

Was this reply helpful? Yes No

‎12-04-2025 10:13 AM

HP Recommended

Hello @BarryGraham 

 

do you mean using Poly Lens Desktop the Release Notes link is to Plantronics or using Poly Lens Cloud?

 

I struggle to understand the issue at hand.

 

Regards

 

Steffen

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-04-2025 10:30 AM

HP Recommended

I am referring to Poly Lens Desktop running on Windows 11.

BarryGraham_0-1764869415781.png

 

Was this reply helpful? Yes No

‎12-04-2025 10:33 AM

HP Recommended

Hello @BarryGraham ,

 

I do not have a 5200 so the easiest way would be Please open a Lens Mopinion Bug via https://lens.poly.com/appfeedback

 

Please add your Lens desktop version and maybe reference this chat.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-05-2025 08:00 AM

HP Recommended

I posted this bug there.

1 person found this reply helpful
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.