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‎09-02-2024 07:38 PM

HP Recommended
Product: Voyager Free 60+
Operating System: Other

Good day, is there someone who had encounter an issue with the screen of the Voyager free 60+

The case when plugged in a outlet the screen starts blinking. 

The charge icon (lightning) on the screen also blinks. when disconnected to the power the battery turns to zero but when plugged in it indicates 46% battery then with in a minute it shoots up to 100%.

 

I also tried connecting it to Poly Lens but the charge case does not appear on the Poly Lens, only its earbuds and the BT700. 

I also tried to restore the earbuds but nothing happens.

 

Any Troubleshooting guides? can we hard reset the case? 

3 REPLIES 3

‎09-03-2024 01:14 AM

HP Recommended

Hello @Angel_Beltran ,

 

welcome to the HP Poly community.

 

A quick community search finds this post and instructions on how to proceed.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-03-2024 01:20 AM

HP Recommended

Hi Steffen, I have seen this post and have tried the necessary troubleshooting. I can only reset via mobile since the Charging case is not detected by the Poly Lens, I have raised my Concern to POLY chat support since the battery is also having an issue when connected to poly lens it indicated 0%, after a few seconds it went to 42% then shoots up to 100 in less than a minute.

Was this reply helpful? Yes No

‎09-03-2024 01:22 AM

HP Recommended

Hello @Angel_Beltran ,

 

as stated in my signature I am just a volunteer who is also a HP Poly employee.

 

We can only advise to contact support in your region as we cannot do this for you.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.