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- Bluetooth Headsets & Earbuds
- Re: Voyager 5200 UC - cannot switch between phone and comput...
Create an account on the HP Community to personalize your profile and ask a question
12-23-2021 04:39 AM
Under Windows 10, the headset used to connect to the smartphone and Windows at the same time, and when a call came in, I were able to pick up the call and afterwards return to the video conference (for example).
Since Windows 11, when I pick up the call, it does not get through. In order to make it even worse, I have to disconnect the headset in order to talk to the calling party.
Are there some special Bluetooth properties that should be set or maintained in order to make unified communication working again?
Solved! Go to Solution.
Accepted Solutions
12-23-2021 05:52 AM
Hello @Vince42,
Welcome to Poly Community.
Please know that Windows 11 is not listed as officially supported OS on Poly Website. The supported/tested OS versions can be seen on HUB desktop download page.
Normally whenever a new OS is rolled out by Microsoft or Apple OEM's will require some time to validate compatibility with their respective product/services. So as of now we cannot confirm if this is due to compatibility or some other reason and in due time we will be able to update the compatible OS page. But assuming you are facing issue when headset is connected via the BT600 adapter on your computer then this needs to be investigated and suggest you to log a ticket for this.
Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee.
Please raise a ticket with Poly Technical Support.
You will need to provide the following:
• Provide HUB/Lens verbose logs (if issue is easily reproducible or requested) & its version in use
• Video of issue if possible as it will help visualize the issue.
• Provide screenshots related to issue or error messages.
• Serial number or firmware version of headset/speaker/USB dongle when issue is noticed.
• Softphone version in use.
• Operating System in use.
Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".
This forum reply, or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
12-23-2021 05:03 AM
Hello @Vince42 ,
Welcome to the Poly Community.
Like other communities or forums, we do expect a basic minimum of information a new or follow-up post should contain.
This ensures the questions having to be asked are limited and any new or follow-up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible
As the operating system is the only thing that has changed I suggest you raise a ticket with our Partner Microsoft and once you have a solution from them post this back here.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
12-23-2021 05:21 AM
The basic details are:
- Plantronics Voyager 5200 UC
- Windows 11 on Lenovo ThinkPad X1 Extreme, Gen 3
The reason why I did not post more technical details is, that I did not find the requirements in https://community.polycom.com/t5/Speakerphones/BASIC-DETAILS-TO-INCLUDE-BEFORE-POSTING-ABOUT-ISSUES-...
I raised a ticket with Microsoft and they pointed me to the Bluetooth hardware.
i raised a ticket with Lenovo and they pointed me to the headset.
I created this post, because I hope, that some other user might have experienced the same issue already.
12-23-2021 05:52 AM
Hello @Vince42,
Welcome to Poly Community.
Please know that Windows 11 is not listed as officially supported OS on Poly Website. The supported/tested OS versions can be seen on HUB desktop download page.
Normally whenever a new OS is rolled out by Microsoft or Apple OEM's will require some time to validate compatibility with their respective product/services. So as of now we cannot confirm if this is due to compatibility or some other reason and in due time we will be able to update the compatible OS page. But assuming you are facing issue when headset is connected via the BT600 adapter on your computer then this needs to be investigated and suggest you to log a ticket for this.
Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee.
Please raise a ticket with Poly Technical Support.
You will need to provide the following:
• Provide HUB/Lens verbose logs (if issue is easily reproducible or requested) & its version in use
• Video of issue if possible as it will help visualize the issue.
• Provide screenshots related to issue or error messages.
• Serial number or firmware version of headset/speaker/USB dongle when issue is noticed.
• Softphone version in use.
• Operating System in use.
Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".
This forum reply, or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
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