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We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!
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‎10-26-2022 06:28 AM

HP Recommended

I have been using a Voyager Focus UC thru BT connection flawless for the last couple years, both in the celphone as well as the laptop (IBM, Windows OS). 

two weeks ago started to drop the BT connection. It appears on the  audio settings for doing calls in teams  and other plataforms. However, when selected there are no comms.  I had tried : 

 

1. Forget device and pair again. No results. 

2. Reset device using hub  Ply Lens.. No results. 

3. Reinstall BT drivers. No results. 

4. Use the usb dongle and worked again. When they are  hanged in the base charge station appears online, but when taking the call, it goes offline. 

 

Actually using only thru USB dongle.... but no BT. 

 

Just to mention, we are like 5 other peers experiencing this. IT has been involved in this with similar results. we are like 30 in the same floor and some works and others dont. 

 

I appreciatte any orientations since this has been a great tool. 

Regards. 

Jorge. 

 

 

4 REPLIES 4

‎10-27-2022 12:49 AM

HP Recommended

Hello,

 

I have a similar issue. recently upgraded firmware to  v.713. Product ID0127.

The headset seems properly connected via Bluetooth, although the mic is not recognized and it doesn't work with any app like Teams. I cannot find my USB dongle so cannot use this head set currently. I've tried many workarounds following tips in the community and social. It simply doesn't work. 

Please try to support asap.

 

Thank you,

Andrey

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‎10-27-2022 01:24 AM

HP Recommended

Hello @Andrey Tsikun ,

 

Welcome to the Poly Community.

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-27-2022 02:32 AM

HP Recommended

@SteffenBaierUK

Got it, Thank you for the clarification!

I'll happy to share feedback here once the issue will be fixed.

 

Regards,

Andrey

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‎01-27-2023 03:37 AM

HP Recommended

Was you problem solved?
We experienced simular problems on HP laptops. Disabling the Intel Smar Sound Technology devices helped.

 

image

 

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