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HP Recommended

I've Plantronics Hub installed and it's having issue updating my Voyager Pro UC v2's firmware. 

It's basically stating "Unsupported Firmware Version" and contact Plantronics Support.

 

Product ID: 0106

Current Firmware: v60

Intended to install Firmware: v97

 

I have tried to update the firmware from both Mac and PC, and were unsuccessful.

 

Thank you in advance,

Andrew

2 REPLIES 2
HP Recommended

Hello @Stealth128 ,

 

Welcome to the Poly Community.

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks @SteffenBaierUK. I have created a support ticket - crossing all fingers and toes that I'll hear something back from them. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.