-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Headsets
- Bluetooth Headsets & Earbuds
- Re: no sound from headset
Create an account on the HP Community to personalize your profile and ask a question
09-12-2023 12:05 PM
I have a Ply Voyage 4210 that started had intermittent audio out of the speaker. I move it to a different office to look at it more and it worked fine. When I moved it back it stopped working again. There are a lot of these headsets in the call center so I thought it could be to many in one place. Today as I was working with it I noticed when you turn the headset off I didn't head the usual power off voice. Also when powering on it doesn't make any sound in the speaker. The point is I am looking to file a warranty check however the SN I have for the headset or the base unit doesn't not work.
Can someone please help me fix the problem or file a warranty claim on it.
Solved! Go to Solution.
09-13-2023 07:25 AM
Hello @Jasonlinz ,
welcome to the HP Poly community.
I suggest you contact our Support organization in your region. Details are in my Signature. I suggest to call or use Chat.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN