HP 255 G8 restarts after it was set to sleep

[huialx]

Im also using wsl. Ill try to disable hyper-v to See if this fixes the issue.

[sintoss]

Same problem with my new purchased laptop Ryzen 7 5700U, i tried every solution i have found without any result i had to use my laptop without putting it to sleep or hibernation which is frustrating.

[derToWa]

I got my notebook (255G 8 with Ryzen 5300U) back from repair...

Customer service told me before the repair that they want to replace the motherboard.

The repair center in poland did the following:

• OS reinstall for complete problem solving
  Reset your PC to the original operating system version that was sold with your PC.

So I got it back with Win 10 Home 20H2!

This is absolutely embarrassing.
Nobody has analyzed the problem, but just deleted all data and then deliver such an outdated software version...

After connecting the system to internet, I got Windows 11 Home and a lot of new system driver and the reboot problem is still there!
Don't buy an HP system in future!!!!

Edit: BIOS is F25 (no newer version available).

[tehsasa]

Deactivating virtualization in bios seems to have fixed this issue for me, no more freezing after standby. This is really bad if you want to use virtualization.

[Sam_Lozo]

For now you can just disable virtualization in bios, and wait for new firmware... I hope it will solve issue

BTW the issue is figured out - so let's to request HP tech support

[derToWa]

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@Sam_Lozo wrote:

For now you can just disable virtualization in bios, and wait for new firmware...

---

Because of that I send my notebook to HP repair center and inform customer care about this thread.
But they didn't figure out this issue...

A very ***bleep***service.

[Sam_Lozo]

Seems HP use us like quality assurance team. It is sad...

[Domen22]

Same issue on Ryzen 3 5300U, running Manjaro Linux. I have wasted so much time diagnosing hardware, reinstalling drivers, kernel, even the whole OS...

Also turning off virtualization doesn't help in my case.

I'm glad this thread popped up. HP customer support is absolutely ***bleep***, there isn't one email or phone number to report the problem to. Unacceptable, will return the laptop if this isn't resolved soon.

[huialx]

Since disabling a feature we payed for isnt a real fix and doesnt even solve it for everyone ...

Bump

[huialx]

also i like how the mods censor the messages in this thread but do not answer or contact the responsible people.