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Dylizz
Level 1
3 1 0 0
Message 1 of 3
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Solved!

HP Device manager - cannot resolve the collation conflict between latin1_general_ci_as and sql_latin

HP Recommended
Hp Device Manager

I am getting an error when i delete a device from the device manager list:

cannot resolve the collation conflict between latin1_general_ci_as and sql_latin

 

hpdm1.PNG

 

Sql server is set to: SQL_Latin1_General_CP1_CI_AS

HP Device Manager version 5.0.7

 

Also the Task & Reports -> Device Tasks are empty after clicking on Refresh Device Tasks

 

hpdm2.PNG

And when you check the Thinclient -> Task history it still showing the task.

 

hpdm3.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
Phantomias
Level 1
2 1 1 1
Message 3 of 3
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HP Recommended

I have the same Problem.
My Solution is:

Backup your HPDM Database.

Notice your Collation from your HP DM Database

Reinstall MS SQL Server with the same Collation as your HPDM Database.

Recover your HP DM Database.

View solution in original post

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Dylizz
Author
Level 1
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Message 2 of 3
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HP Recommended

Problem started after installing Hp Device Manager 5.0.7

After reverting HP Device Manger to 5.0.6 the problem is solved.

 

 

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Phantomias
Level 1
2 1 1 1
Message 3 of 3
Flag Post
HP Recommended

I have the same Problem.
My Solution is:

Backup your HPDM Database.

Notice your Collation from your HP DM Database

Reinstall MS SQL Server with the same Collation as your HPDM Database.

Recover your HP DM Database.

1 person found this reply helpful
Was this reply helpful? Yes No
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