Solved: Re: Adding phones to PRM - HP Support Community

Anonymous · ‎02-07-2022

I have noticed that some newer version of the VVX 250 phones can't be added to PRM because the serial numbers are rejected. Can this be fixed by updating the endpoint model definition file? Unfortunately, the latest version of the file on the Poly website (1.9.0) is corrupted. Not sure who to contact to fix this or where to get the file.

SteffenBaierUK · ‎02-07-2022

Hello @RobbG ,

Welcome to the Poly Community.

We are fixing this in the next RPRM update release.

End Customers cannot address this and as a workaround, a support ticket needs to be raised to add the new range to the database.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎02-07-2022

Hello @RobbG ,

Welcome to the Poly Community.

We are fixing this in the next RPRM update release.

End Customers cannot address this and as a workaround, a support ticket needs to be raised to add the new range to the database.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Adding phones to PRM

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