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‎07-17-2025 09:50 AM

HP Recommended
Product: G62

Is there any way to load a USB driver on the Poly/HP G62 Codec. Trying to connect a TSI Touch overlay to the USB on the G62. Need to load a driver to make it work. Is there any way to do this?

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3 REPLIES 3

‎07-17-2025 10:57 AM

HP Recommended

Hello @SK19781 ,

 

Welcome to the HP Poly community.

 

For a single unit, no, End Users do not have access to the filesystem of the device.

 

For multiple units it depends on the sales opportunity etc. 

 

I suggest you contact a HP Poly Sales Rep in your region and/or a HP Poly reseller so we can look at a feature request to have this tested etc.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
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‎07-18-2025 09:09 AM

HP Recommended

What about the G9 HP/Poly PC (9J687AA kit). Would access to the PC be available to load a driver or would that also require a feature request? Can we get to the operating system to add a driver? Thank you for your help. 

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‎07-18-2025 09:57 AM

HP Recommended

Hello @SK19781 ,

 

Welcome back to the HP Poly community.

 

The Poly G9 is a standard Windows PC and the person setting this up has default access to the OS aka Windows and can load additional drivers etc.

 

Our Partner Microsoft may not support this so that is something you would need to check with the Microsoft Team.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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