• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎09-29-2023 04:51 AM

HP Recommended
Product: Poly Clariti Manager
Operating System: Other

Hello,

 

We have Poly Clariti Manager deployed in our environment with purchased ongoing licensing and support. I cannot seem to add the devices or register the product with my new HP account for support and services. 

 

It just keeps asking me to "Enter your serial number" and none of the entries previously used in Polycom Support work.

 

Serial Number Format: L####-####-####-####

Part Number Format: ####-#####-###

(where each # represents a digit)

 

It errors with "Please enter a valid serial number" and no option to continue. Any ideas?

 

LZK_0-1695984626798.png

 

 

1 REPLY 1

‎09-29-2023 11:11 AM

HP Recommended

Hello @LZK ,

 

welcome to the HP Poly community.

 

I suggest you contact our Support organization in your region. Details are in my Signature. Support can sort this out for you.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.