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‎03-03-2017 05:58 AM

HP Recommended
Hi Team

Please help me with end of life and support for Polycom RMX2000 units

Regards
Sabir
4 REPLIES 4

‎03-03-2017 06:39 AM

HP Recommended

Hello Sabir,

welcome to the Polycom Community.

 

The End of Sale and End of Service policies can be found at the link below:

 

http://support.polycom.com/PolycomService/support/us/support/documentation/eol.html


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-03-2017 06:44 AM

HP Recommended
Team

I am new new to Polycom please help me with exact dates for eos and eol for polycom 2000
Was this reply helpful? Yes No

‎03-03-2017 08:37 AM

HP Recommended

According to the Polycom web site: http://support.polycom.com/content/support/North_America/USA/en/support/network/collaboration_confer...:

 

The RMX 1000 has been discontinued and is no longer available for purchase. Support for the product will be available until 05/31/2016.

 

The RMX 1500, 2000,and 4000 don't have EOS or EOL notices. The current software is from Dec, 2016. Also from the support site:

 

RMX / RealPresence Collaboration Server version 8.6.X and above supports RMX 2000 / 4000 with MPMRx card, RPCS 1800, RPCS VE

 

RMX / RealPresence Collaboration Server version 8.5.X and below supports RMX 1500, RMX 2000 / 4000 with MPMx card, RPCS 1800, RPCS VE

Was this reply helpful? Yes No

‎03-06-2017 12:15 AM

HP Recommended

Hello Sabir,

welcome to the Polycom Community.

A new Data Sheet generator has be created and can be found under Self Service > Product End of Life Search.

 

The new search tool provides the same data as the old sheet but also allows filtering by Product, and on demand individual Product ID search.

 

For additional information regarding upgrades and recommended replacements for the End of Life products, please contact your Polycom Sales Representative or Authorized Polycom Reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.