Solved: Re: RMX unable to dialout Lync client - HP Support Community

Ahmed-Shabana · ‎12-09-2013

I did integrate the RMX with Lync 2013 and the RMX shows it registered.

Lync clients are able to dialin the VMR e.g: 7777@rmx.domain.com

RMX able to dialout HDX registered with Lync using its SIP URI e.g: HDX@domain.com

RMX is not able to dialout lync client using SIP URI e.g: user@domain.com

once the RMX is trying to dialout the user is shows connecting and turns to disconnected immediately. I verified the user is Enterprise Voice enabled and online on Lync. the Lync client is not receiving any call from the RMX.

what to do to fix it or to troubleshoot the problem

please advise

Ahmed-Shabana · ‎12-21-2013

the problem Fixed. the problem in RMX version 8.2 with Lync. Polycom support provided HF based on 8.1 and it works 🙂

View solution in original post

Anonymous · ‎12-09-2013

Hello

What RMX software version do you use?

collect a sip trace of call from your Lync server.

take a look to >>this<< Jeff Schertz's post for instructions.

after that you can attempt to find a problem in the sip messages.

Regards

Ahmed-Shabana · ‎12-21-2013

the problem Fixed. the problem in RMX version 8.2 with Lync. Polycom support provided HF based on 8.1 and it works 🙂

Anonymous · ‎01-15-2014

Hi Ahmed, what steps did you take to remedy the issue? I am experiencing a similar issue.

Ahmed-Shabana · ‎01-15-2014

as I stated in the previous reply. I openned a ticket eith polycom support and after they check the logs they send me a hot fix based on version 8.1 so I downgraded the RMX using this HF and it works.

Anonymous · ‎01-15-2014

Thank you for your prompt reply sir.

Ahmed-Shabana · ‎01-15-2014

reference to SteffenBaier request. herer is the Polycom ticket number 1-459703621

SteffenBaierUK · ‎01-15-2014

THX Ahmed

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Anonymous · ‎11-08-2015

Hello,

I am facing issue exactly opposite to the current issue. I am able to dial to lync particiapnts from RMX but unable to dial to RMX from LYNC client. RMX version is 8.5.3.

Regards

San.

Ahmed-Shabana · ‎11-09-2015

Hi San,

how do you integrate the RMX to Lync? is there DMA involved?

how to you place the call from the Lync Client to the RMX?

normally if you set the match URI rxm.domain.com and VMR is 1001 then you need to dial 1001@rmx.domain.com

RMX unable to dialout Lync client

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