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‎04-20-2014 07:03 AM

HP Recommended

Hi,

 

We are not able connect Multiparity Conferencing more than 6 endpoints from RMX 2000(licence 20HD) . 
RMX is registered with gatekeeper. CMA4000 System alerts pane showing Active call exceeded 90% of maximum call number in the CMA GK.

 

 

regard,s

ramesh

6 REPLIES 6

‎04-20-2014 09:41 AM

HP Recommended

Hello Ramesh,

welcome back to the Polycom Community.

Could you ensure before posting a new topic that all your prior post's are up to date?

 

You can find these => here <=

 

In addition it always useful to post the currently used software version for all components.

 

What does the RMX Web Interface show as used resources ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-20-2014 10:09 AM

HP Recommended
Hi Stefen,

Plz find the software version

RMX Ver 7.2.2.5
Polycom 6.3.5
Rmx Web Interface resource Audio 0/ 10 & Video 18/58
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‎04-20-2014 10:27 AM

HP Recommended

Hello Ramesh,

Could you ensure before posting a new topic that all your prior post's are up to date?

 

You can find these => here <=

 

If you are using CMA 6.2.5 the recommended and tested / supported RMX version is 7.8 as advised in the CMA 6.2.5 release notes => here <=

 

I suggest you work with your Polycom reseller to insure your infrastructure is on a supported level and then come back and report here.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-20-2014 10:46 AM

HP Recommended
Hi Stefen,

On same version of rmx & cma4000 before its working fine but today that can not happen
But you are right system should up to date on courrent version

But how can i solve this problem any suggestion stefen


Ramesh
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‎04-20-2014 11:18 AM

HP Recommended

Hello Ramesh,

 

This kind of information is very useful when initially posting.

 

I suggest you follow this with your Polycom reseller so they can contact our support team on this.


Could you please ensure, before posting a new topic, that all your prior post's are up to date?

 

You can find these => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-20-2014 10:23 PM

HP Recommended
Hi Stefen,

MPM + card is installed with RMX2000 at the time of installation
But currently it is MPM x card is that create a problem or something else.


Ramesh
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