Is anyone else still recovering from the Meetup? I don't know about the rest of you, but even though the Meetup was pretty much in my backyard in San Francisco, I feel like I've just gotten back from an overseas trip in an opposite time zone! The culprit: too much fun at the Meetup
As event planner @Natalie_B emailed to all attendees...
How awesome is that?!
Leading up to the Meetup...
You read that right -- the first episode of new vlog series "HP How To For You" is live. And what's more? @Bill_F is live at the factory unboxing a just-released Windows 10 PC right on the factory floor! Watch as he shares tips and tricks on how to Snap windows and work with virtual desktops on Windows 10:
Like what you see? Subscribe to their YouTube channel for new episodes every two weeks!
If my fellow Community Manager @Bill_F has seemed a little quiet lately (very unlike him), it's for good reason: he's been busy filming a new vlog series called "HP How To For You" alongside fellow HP team member Steph, which actually launches tomorrow!
This vlog series aims to provide educational how-tos, plus tips and tricks for how to use your HP products more effectively. There will be a new episode every two weeks, so be sure to follow the YouTube channel for the latest! If you have any feedback or there's a particular topic that you'd like Bill and Steph to cover, be sure to share it in the comments on this post or on the video.
Here's a taste of it with some fun outtakes:
Enjoy! And don't forget us when you two get too famous, Bill and Steph
Hope everyone's been surviving the hot weather and traveling to fun places! Though summer activities may be ensuing, that didn't stop the activity in the HP Support Forum. Let us show you the ways...
In the month of June, the forum had over 6.6 million visitors with 12,000 new topics posted and 1,700 solutions reached. The bulk of those accepted solutions were from HP Experts, so let's take a moment to recognize our top contributors for the month of June:
At the top again is @Paul_Tikkanen who posted 973 times, with 175 Accepted Solutions, getting a total of 228 kudos.
Here's what some members had to say about Paul:
Right up there with Paul is @banhien, who wrote 756 posts, garnering 211 kudos and 106 Accepted Solutions. Here's what the community has to say about his help:
"You are the man BH. [...] I really appreciate the help with connecting me with the right tool to enjoy my wireless printing again. I also want to thank you again for the quick response in helping me get this done today." - @JXAXM
"I wanted to thank you for the quality and speed of your response. A very big thank you for your responsiveness " - @Icounet
And we have some very exciting news...
Along with the new boards that we inherited during the migration of HP's Enterprise Business Support Forum to this forum, we also inherited a couple Expert-worthy top contributors and have thus accordingly invited them into our Expert Program, which they accepted. So please welcome @John_Getzke and @davidzuts to the community!
Thank you to everyone for being a part of the community! Have a great summer
Summer's almost here! At least on the Northern Hemisphere of things While things are heating up around here weather-wise, things have also been, ahem, heating up on the forum as well!
In the month of May, which included an Expert Day, the forum had over 6.3 million visitors with 12,000 new topics posted and 1,800 solutions reached. The bulk of those accepted solutions were from HP Experts, so let's take a moment to recognize our top contributors for the month of May:
Topping out is @Paul_Tikkanen, who made a impressive 1090 posts, which garnered him 341 kudos and 195 accepted solutions in May.
Here are some of the praises that fellow community members have sang of Paul's help:
Not far behind is @banhien, who wrote 715 posts in May, bringing in 214 kudos and 113 accepted solutions. Here's what the community has to say about his help:
Here are some other notable praises that were shared in the community in May:
Thank you all for your contributions to the community! Here's to an amazing summer
Is it really May already? I don't know about you guys, but it feels like 2015 just barely started! I guess time flies when you're having a good time Speaking of which, here's a snap shot of some of the good times in the community:
In the month of April, the forum had 5.9 million visitors with 14,000 new topics posted and 1,800 solutions reached. Half of those accepted solutions were from HP Experts, so let's take a moment to recognize April's top contributors:
We'd like to recognize @DavidPK for posting the most accepted solutions last month. He wrote 566 posts with 199 accepted solutions, recieving a total of 188 kudos. Here's what folks are saying in response to his solutions:
Also at the top of the list is @Paul_Tikkanen! During this time, he posted 814 posts, 148 of which were accepted solutions. As a thank you from the community, he received 239 kudos.
Here are what community members are saying to him:
"Paul, my grateful thanks, my P.C. is now working as it should. This is the first time I have used this site and to get a reply as quickly as I did was brilliant. Regards and thanks again." -- @Chris_Lea
Alongside Paul is @banhien again. In the month of April, he posted 850 posts, 116 of which were accepted slutions, and he received 228 kudos.
Here's some of the praise he's received from the community:
And of course, we can't forget -- one of our community's best, @Dragon-Fur, became a new Provost in April! Congratulations on reaching this milestone!
Here are a couple of other praises from the community to their fellow community members for helping them out:
Thank you again for a great April!
Despite it being spring break season, we had 6.4 million visitors to our community in the month of March, with 14,000 posts that brought us over 2,000 accepted solutions. Over 1300 of those solutions were provided by our Experts, so thank you all for those helpful contributions!
Let's take a moment to recognize our top contributors:
Our top contributor in March was once again, @Paul_Tikkanen, who contributed 998 posts with 149 accepted solutions, receiving 246 kudos from appreciative community members.
And last month was extra special because Paul hit a milestone. Drum roll, please...
He hit 50,000 posts.
So please join us in congratulating him!
Here are some of the appreciative messages that he received as a result of his helpfulness:
- "Thanks so much for the reply and the guidance. [...] Anyways, as frustrated as I was getting, I would not have suspected this as the problem. Thanks again - appreciate your time and advice." -- @Mitch8
- "WOW! Paul, thanks for the REALLY speedy reply! Great to know. [...] I am sure things will work out FINE!! Have a "peachy" day!! (LOVE this FORUM!!)" -- @TFL522
Paul is in good company this month because right up there with him is @banhien, contributing 982 posts and 135 accepted solutions, receiving love from the community in the form of 281 kudos.
Here are some words of appreciation from the community for him:
- "Thank you. This is the manual I was looking for." -- @goodgran
- "Thank you for your help and I hope this post is of assistance to other new purchasers." -- @foxcrow47
Here are some other praises from around the community:
"Wow I searched all over for that and couldn't find it, lol. Thank you so much I am now smiling again !!" -- @Logix5000 to @Huffer
Again, thank you all for contributing and we hope you're having a great spring break!
The month of January is over. This year has started with a high momentum as just in the first month our forum had more than 6.3 million visitors. 18 thousand new topics were created in an effort to get answers for HP unit related queries and at least 2,400 of them were solved.
Our experts contributed more than 17 thousand posts in an effort to answer this month’s queries and solved more than 1,600 of them. Although we are grateful to all of them, we want to specially recognize 2 experts this month.
Our top contributor for January is once again, Paul Tikkanen. Whether it’s the end of the year or the beginning, Paul is always here helping fellow community members.
He contributed 1293 posts, out of which 225 were solved. He received appreciation from 394 people in the form of kudos.
Here are a couple of comments showing their appreciation to Paul.
‘Thank You’ Note 1: It worked very good, I am happy for that and how fast you responded to my problem is say...Thank you.
‘Thank You’ Note 2: Mr. Paul you're the best! Thank you very much! It worked just like you said... saved my neck! Wife will be very happy now... hahahaha...!!!
We also want to recognize Banhien for his grand efforts to help our customers in the forum. He wasn’t very far behind from Paul in numbers either.
Banhien created 1084 posts this month and solved 169 of them. 337 people really appreciated his help and gave him kudos in return.
Here are a couple of thank you notes from customers he helped:
‘Thank You’ Note 1: Thank you for your help. All is now well. Thank you again.
‘Thank You’ Note 2: Thank you so much. For someone like me who was not born in the tech generation, your reply was a life saver. I spent an hour looking for a manual and the solution, so thanks.
Finally, we want to give a shout out to all our community members, expert or not, as they are the pillars of this community. Here is a sampling of the feedback we received from HP Support Forum fans in January.
You da man. Man of the hour. - Arlen_Bales
Thank you! Perfect solution! - indigo302
Tried to click the thumbs up to give you kudos but it said I was too late. So... KUDOS KUDOS KUDOS KUDOS! - SunnyCat11
It works. Thanx so much. You are awesome. HAGD. - bluemax_2667
Absolutely Spot On! Give that man a ceegar... Was ready to take this back to where it came from in the morning. Quick couple of minutes work with the correct information solved it. - Corkmeister
YOU ARE AWESOME!!!!!!!!!!!!!!!!! I wish I knew where you lived cause I owe you a beverage of your choice! THANK YOU THANK YOU THANK YOU!!!! - ChicagoNev
Thank you for being in this forum & helping out fellow members… and thanks for reading this blog. Have a good day!
Spring has many cultural connotations throughout the world — rejuvenation, revitalization and renewal come to mind. The HP Support Forum team spent the month of March revitalizing its commitment to building a superb technical support community.
In March 2014 the HP Support Forum saw more than 7 million total visitors, including nearly 1 million from mobile devices, a monthly increase of about 400,000 mobile visits from March 2013.
Our Experts have worked hard this month to provide accurate support content in a timely fashion.
One of the HP Support Forum’s most prolific problem-solvers is Dean Paul_Tikkanen. For the seventh month in a row, he is the Top Contributor. His personal numbers stood at the top of the monthly metrics list: 1,504 total posts, 383 Kudos and 263 solutions (March 1–26, 2014).
A forum volunteer who worked in personnel for the Red Cross after serving two decades in the U.S. Coast Guard, Paul has become an anchor in the community. As part of our spring-cleaning efforts to locate and address unread posts, we came across this thread on wireless networking. It originated two years ago and has now been viewed by more than 14,000 consumers.
Best of the Month
All good people have one thing in common. They solve problems. In the spirit of resolving issues and encouraging HP Support Forum volunteers to pitch in, our Best of the Month recognition for March 2014 goes to two community veterans.
RasterBlaster, who started posting in 2008, and Wes_Notebooks, a five-year veteran of the HP Support Forum, deserve recognition this month for their dedication to improving HP product-support documentation.
Professor RasterBlaster and PhD Student Wes_Notebooks are both part of HP’s content group. In their roles with HP, they are focused on improving product documentation, ensuring HP product specifications are up to date and accurate. They are dedicated to finding missing product-support information and clarifying any ambiguities that may arise within the HP Support Forum community.
To that end, RasterBlaster and Wes_Notebooks spend substantial time on the forum’s internal boards communicating with HP Experts to identify issues pertaining to missing or unclear product documentation and working to improve the customer experience by clarifying content and getting information back to the community as fast as possible.
July was a month of growth for our Community. 300,000 more people came to the Forum than the previous month. This means there were even more questions to answer and issues to solve.
Like every month, our Experts jumped in and tried their best to help out the 5 million customers who came this month.
There are a couple of them that we want to mention specially.
Our Top Contributor for July is:
Banhien has been here with us since 2009. Whether it’s an issue with notebooks, desktop PCs, or printers, he has seen it all. This month he replied to a massive 857 posts, solved 102 issues, and 214 people appreciated him with kudos.
No wonder people thank him with the same energy!
For July, our Best of the Month title goes to:
Bob_Headrick is one of the most knowledgeable members in the community on printing. It would be hard to argue this point as he created technology that has improved the way we use and refill our printers. He is responsible for multiple patents and has never stopped thinking about how inkjet printers could be improved.
As an active member in the community, he continues to help customers by answering their questions. While his work in the community is commendable, he is getting Best of the Month for his work in providing insights to HP to help us deliver better products.
Thank you Bob. Please keep the feedback coming. Here’s an example how much our Community members appreciate your help.
We encourage you, all our Community members, to take every opportunity to help each other. Because our community, in a way, is our family.
HP's 7 language Consumer Support Communities have been growing at an astronomical rate since they were launched, just a couple of years ago. It is so tremendous and INSPIRING to see how many members now contribute regularly to the HP Forums and in other social media venues. We've explored many ways to reward and thank our top Experts. These individuals are so dedicated, helpful, passionate, friendly, and they really Make a Difference in the lives of so many HP customers. These Experts continue to share their vast knowledge and expertise, showing incredible commitment to this Community and to HP.
We decided that the very best way to celebrate these extraordinarily talented Experts would be to escape from the virtual world for just a moment.
Read on to learn more...
As the wild popularity of sites like YouTube have proven, video is an incredibly powerful communication medium, and it's also a becoming a hot trend in support.
Did you know that HP has its own YouTube support video channel, with a variety of help videos, all designed to clearly answer your computing and printing questions? If you're having trouble making a post or registering on the HP Support Forum, there are even videos for that.
In our post of the week, we feature a string of ePrint videos - keep reading to learn more.
Are you a fan of desktop computers? Want to know what's going on with desktops in the HP Support Forum?
What conversations are trending, and what is new?
Check out this post to find out about December's hot topics in desktop computing!
"Great minds think alike," isn't that how the saying goes?
This week we showcase a post about upgrading a video card where two forum members come up with similar solutions to the same problem, and ultimately the issue gets solved. There's actually a pretty amazing coincidence too!
Continue reading to learn more...
Do you remember when 500 megs was considered a HUGE amount of computer storage space? Well now, with the large file sizes of video, music, and photos, we can't get enough hard disk space.
SoundSeven, in this week's showcased thread, was seeking assistance in installing a THIRD hard drive on his desktop PC, but since his computer only has two bays for hard drives, he was having trouble.
Spring is in the air in the Northern Hemisphere, and for many of us, it's time to get a little "spring cleaning" done! Since we spend so much time with our computers, depending on them for so many professional and personal tasks, why not include them in our organizational activities?
In the Post of the Week, mws_1984 expressed an interest in cleaning up his computer, in the hope of optimizing performance and increasing speed. He didn't want to start the project haphazardly though, and he wanted to avoid deleting anything important.
Sometimes the best answers are short and sweet. In this week's featured post, Daniel_Potyrala proves that quality doesn't have to equal quantity; a post does not have to be long in order to help someone out.
This past week Donguard56 came to the forums in search of help for his laptop. Recently the touch buttons for Mute, Volume, and Wireless stopped working, and he was at a loss for a solution.
Don searched around online for assistance, trying many things, even reinstalling Windows at one point. He was baffled and frustrated, and nothing he tried fixed his problem. Finally, Don posted his question on the HP Support Forums.
December was a busy month, both on the forums and in our homes. Along with all of the holiday gift giving, came questions about new products, and many of those questions were answered right here on the HP Support Forums.
Two members were selected in the "Best of December" - read on to see who they are!
This month we highlight 2 great contributors here on the forum. I've selected two individuals. One joined the community during the month of September and the other person joined prior to March 2010.
Come see who was selected to be showcased as this months' BEST OF!
Our top notch group of contributors, pro's, and experts can help with many issues. This solution was solved by troubleshooting an issue within the MAC OS which caused problems for an HP Printer. Read more about how PrintDoc fixed an issue for spwatterson.
- Hello, 2018!
- Happy holidays!
- Happy 9th birthday to the HP Support Forum!
- Another one for the books: results of the Fall 2017 #HPExper...
- The Fall 2017 Expert Day is coming on September 20-21!
- Blast from the past: Meet HP's very first product, the 200A ...
- Rolling out the red carpet for HP Experts at #HPMeetup17
- Guest Post: Spreading joy to my local hospital through HP's ...
- And that's a wrap for the first #HPExpertDay of 2017!
- Announcing the next #HPExpertDay: March 22, 2017
Best of the Month
Branded Print Widgets
HP How To For You
Post of the Week
Tips & Tricks
- thance on: Blast from the past: Meet HP's very first product, the 200A ...
- Debbie_L on: Rolling out the red carpet for HP Experts at #HPMeetup17
- old_geekster on: Guest Post: Spreading joy to my local hospital through HP's ...
- Debbie_L on: 2016: A year in review
- ferRX on: Happy holidays!
- Ashokkan on: Happy 8th birthday to the HP Support Forum!
- WanderP on: #HPMeetup16 ends with a bang in Barcelona, São Paulo, & Dubl...
- ferRX on: Yet another #HPExpertDay success!
- Hazelking on: Mark your calendar: #HPExpertDay is coming on September 21!
- ferRX on: An inside look at HP's Product Loan Program as told by an HP...