Community Blog

Episode 2 of HP How To For You is up - Setting Up a New Computer

In this episode, @Bill_F and Steph share tips on how to best setup a new PC. Bill also shares some of the tips that he uses when conducting PC audits.  Check it!

 

 

Like what you see?  Subscribe to their YouTube channel for new episodes every two weeks!

A Community Manager's recap of the 2015 #HPMeetup, as told through tweets

Is anyone else still recovering from the Meetup?  I don't know about the rest of you, but even though the Meetup was pretty much in my backyard in San Francisco, I feel like I've just gotten back from an overseas trip in an opposite time zone!  The culprit: too much fun at the Meetup Smiley Wink

 

As event planner @Natalie_B emailed to all attendees...

 

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How awesome is that?!

 

Leading up to the Meetup...

The very first episode of HP How To For You is up: Featuring a Windows 10 PC unboxing

You read that right -- the first episode of new vlog series "HP How To For You" is live.  And what's more? @Bill_F is live at the factory unboxing a just-released Windows 10 PC right on the factory floor!  Watch as he shares tips and tricks on how to Snap windows and work with virtual desktops on Windows 10:

 

 

Like what you see?  Subscribe to their YouTube channel for new episodes every two weeks!

 

Announcing new vlog series: HP How To For You!

If my fellow Community Manager @Bill_F has seemed a little quiet lately (very unlike him), it's for good reason: he's been busy filming a new vlog series called "HP How To For You" alongside fellow HP team member Steph, which actually launches tomorrow!

 

This vlog series aims to provide educational how-tos, plus tips and tricks for how to use your HP products more effectively.  There will be a new episode every two weeks, so be sure to follow the YouTube channel for the latest!  If you have any feedback or there's a particular topic that you'd like Bill and Steph to cover, be sure to share it in the comments on this post or on the video.  

 

Here's a taste of it with some fun outtakes:

 

 

Enjoy!  And don't forget us when you two get too famous, Bill and Steph Smiley Wink

Best of the Month – June ‘15

Hope everyone's been surviving the hot weather and traveling to fun places!  Though summer activities may be ensuing, that didn't stop the activity in the HP Support Forum.  Let us show you the ways...

 

In the month of June, the forum had over 6.6 million visitors with 12,000 new topics posted and 1,700 solutions reached.  The bulk of those accepted solutions were from HP Experts, so let's take a moment to recognize our top contributors for the month of June:

 

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At the top again is @Paul_Tikkanen who posted 973 times, with 175 Accepted Solutions, getting a total of 228 kudos.

 

Here's what some members had to say about Paul:

 

"You, sir, have been a godsend.  Did the last 2 items you posted and internet is up and running. [...] Thank you very much for taking the time and walking me this recovery." - @doublesix66

 

"Thank you so much Paul_Tikkanen, it worked..!! Smiley Happy" - @Shashika1986

 

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Right up there with Paul is @banhien, who wrote 756 posts, garnering 211 kudos and 106 Accepted Solutions.  Here's what the community has to say about his help:

 

"You are the man BH. [...] I really appreciate the help with connecting me with the right tool  to enjoy my wireless printing again. I also want to thank you again for the quick response in helping me get this done today." - @JXAXM

 

"I wanted to thank you for the quality and speed of your responseA very big thank you for your responsiveness Smiley Very Happy" - @Icounet

 

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And we have some very exciting news...  

 

Along with the new boards that we inherited during the migration of HP's Enterprise Business Support Forum to this forum, we also inherited a couple Expert-worthy top contributors and have thus accordingly invited them into our Expert Program, which they accepted.  So please welcome @John_Getzke and @davidzuts to the community!

 

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Thank you to everyone for being a part of the community!  Have a great summer Smiley Happy

Best of the Month – May ‘15

Summer's almost here!  At least on the Northern Hemisphere of things Smiley Happy  While things are heating up around here weather-wise, things have also been, ahem, heating up on the forum as well!

 

In the month of May, which included an Expert Day, the forum had over 6.3 million visitors with 12,000 new topics posted and 1,800 solutions reached.  The bulk of those accepted solutions were from HP Experts, so let's take a moment to recognize our top contributors for the month of May:

 

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Topping out is @Paul_Tikkanen, who made a impressive 1090 posts, which garnered him 341 kudos and 195 accepted solutions in May.

 

Here are some of the praises that fellow community members have sang of Paul's help:

 

"My many thanks for your help. That driver was just what the doctor ordered. It worked great. Thanks again." - @billytec

 

"Yet again Paul Tikkanen..you are my hero...thanks again for sorting my problems.  Cheers buddy" - @doe209

 

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Not far behind is @banhien, who wrote 715 posts in May, bringing in 214 kudos and 113 accepted solutions.  Here's what the community has to say about his help:

 

"Thank you very much for sharing the knowledge. It helped alot. Thank you very much" - @kosalanef

 

"Thanks for the reply and helping me out! Great Support all of you! Smiley Happy" - @NitinPujari

 

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Here are some other notable praises that were shared in the community in May:

 

"Thanks so much!  Simple solutions are the BEST." -@Deecy to @davidzuts

 

"Wow! Thanks so much! It's a lot faster than before." - @vangli to @GBL84

 

"Thanks to y2ken, you were on the money. [...] Thanks to all for your help, it's much appreciated." - @jumprider to @y2ken

 

 "Well, finally! Thanks, 8lives!  Your time was much appreciated." - @t_StephenT21 to @8lives

 

"You made my day... perfectly fine... Thanks alot... :smileyhappy: " - @Nishamkk1 to @Dan_Asee

 

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Thank you all for your contributions to the community!  Here's to an amazing summer Smiley Happy

 

Best of the Month – April ‘15

Is it really May already?  I don't know about you guys, but it feels like 2015 just barely started!  I guess time flies when you're having a good time Smiley Wink  Speaking of which, here's a snap shot of some of the good times in the community:

 

In the month of April, the forum had 5.9 million visitors with 14,000 new topics posted and 1,800 solutions reached.  Half of those accepted solutions were from HP Experts, so let's take a moment to recognize April's top contributors:

 

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We'd like to recognize @DavidPK for posting the most accepted solutions last month.  He wrote 566 posts with 199 accepted solutions, recieving a total of 188 kudos.  Here's what folks are saying in response to his solutions:

 

"This resolved the issue! Thank you very much!" -- @tmartin-hodges

 

"You are the bomb! Thank you." -- @ah00

 

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Also at the top of the list is @Paul_Tikkanen!  During this time, he posted 814 posts, 148 of which were accepted solutions.  As a thank you from the community, he received 239 kudos.

 

Here are what community members are saying to him:

 

"Paul, my grateful thanks, my P.C. is now working as it should. This is the first time I have used this site and to get a reply as quickly as I did was brilliant.  Regards and thanks again." -- @Chris_Lea

 

"WOOOW ! Its work for me :smileyhappy: Now I know where the problem is . Thanks for everything so much :smileyhappy:   Greeting from Poland." -- @Ben1799

 

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Alongside Paul is @banhien again.  In the month of April, he posted 850 posts, 116 of which were accepted slutions, and he received 228 kudos. 

 

Here's some of the praise he's received from the community:

 

"Thank you for the link. The driver helped solve my problem" -- @jaykallega

 

"Thanks a million, it worked perfectly." -- @HM_Computer

 

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And of course, we can't forget -- one of our community's best, @Dragon-Fur, became a new Provost in April!  Congratulations on reaching this milestone!

 

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Here are a couple of other praises from the community to their fellow community members for helping them out:

 

"Thanks. Your suggested procedure is working. [...] Sound works now." -- @Tom-mi to @kyle_b

 

"Thanks a lot CherylG!  Thumbs Up and Solution Accepted for you =)  Cheers from Brazil!" --  @Victor_Campos to @CherylG

 

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Thank you again for a great April! Smiley Happy

 

 

Best of the Month – March ‘15

Despite it being spring break season, we had 6.4 million visitors to our community in the month of March, with 14,000 posts that brought us over 2,000 accepted solutions.  Over 1300 of those solutions were provided by our Experts, so thank you all for those helpful contributions!

 

Let's take a moment to recognize our top contributors:

 

Top Contributors

 

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Our top contributor in March was once again, @Paul_Tikkanen, who contributed 998 posts with 149 accepted solutions, receiving 246 kudos from appreciative community members.

 

And last month was extra special because Paul hit a milestone. Drum roll, please...

 

He hit 50,000 posts.

 

So please join us in congratulating him!

 

Here are some of the appreciative messages that he received as a result of his helpfulness:

 

 

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Paul is in good company this month because right up there with him is @banhien, contributing 982 posts and 135 accepted solutions, receiving love from the community in the form of 281 kudos.

 

Here are some words of appreciation from the community for him:

 

 

Support Highlights

 

Here are some other praises from around the community:

 

"That was it! My light is back. Thanks so much!" -- @DottieK1 to @DavidPK 

 

"Wow I searched all over for that and couldn't find it, lol. Thank you so much I am now smiling again !!" -- @Logix5000 to @Huffer 

 

"Shlomi - I fixed it Works great - thanks!" -- @grafiti4u to @ShlomiL 

 

 "Brilliant, Dragon-Fur. Simple clear and concise instruction.  Thank you." -- @muirburn to @Dragon-Fur 

 

 

Again, thank you all for contributing and we hope you're having a great spring break!

Best of the Month – January ‘15

The month of January is over. This year has started with a high momentum as just in the first month our forum had more than 6.3 million visitors. 18 thousand new topics were created in an effort to get answers for HP unit related queries and at least 2,400 of them were solved.

 

Our experts contributed more than 17 thousand posts in an effort to answer this month’s queries and solved more than 1,600 of them. Although we are grateful to all of them, we want to specially recognize 2 experts this month.

 

Top Contributor

 

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Our top contributor for January is once again, Paul Tikkanen. Whether it’s the end of the year or the beginning, Paul is always here helping fellow community members.  

 

He contributed 1293 posts, out of which 225 were solved. He received appreciation from 394 people in the form of kudos.

 

Here are a couple of comments showing their appreciation to Paul.

 

‘Thank You’ Note 1: It worked very good, I am happy for that and how fast you responded to my problem is say...Thank you.

‘Thank You’ Note 2: Mr. Paul you're the best! Thank you very much! It worked just like you said... saved my neck! Wife will be very happy now... hahahaha...!!!

 

Special Recognition

 

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We also want to recognize Banhien for his grand efforts to help our customers in the forum. He wasn’t very far behind from Paul in numbers either.

 

Banhien created 1084 posts this month and solved 169 of them. 337 people really appreciated his help and gave him kudos in return.

 

Here are a couple of thank you notes from customers he helped:

 

‘Thank You’ Note 1: Thank you for your help. All is now well. Thank you again.

‘Thank You’ Note 2: Thank you so much.  For someone like me who was not born in the tech generation, your reply was a life saver.  I spent an hour looking for a manual and the solution, so thanks.

 

Support Highlights

 

Finally, we want to give a shout out to all our community members, expert or not, as they are the pillars of this community. Here is a sampling of the feedback we received from HP Support Forum fans in January.

 

Laptops tell me to "Enter administrator password or power on password"

‎01-18-2015

You da man. Man of the hour. - Arlen_Bales

 

PCI Simple Communications Controller

‎01-29-2015

Thank you!  Perfect solution! - indigo302

 

c5580 wont print

‎01-07-2015

Tried to click the thumbs up to give you kudos but it said I was too late.  So... KUDOS  KUDOS   KUDOS   KUDOS! - SunnyCat11

 

Printer Problem - ePrint & New HP Laptop

‎01-11-2015

It works.  Thanx so much.  You are awesome.  HAGD. - bluemax_2667

 

OfficeJet Pro 6830 crashes when connected to network

‎01-11-2015

Absolutely Spot On! Give that man a ceegar... Was ready to take this back to where it came from in the morning. Quick couple of minutes work with the correct information solved it. - Corkmeister

 

Install additional Hard Drive on HP Pav p6202f

‎01-07-2015

YOU ARE AWESOME!!!!!!!!!!!!!!!!!  I wish I knew where you lived cause I owe you a beverage of your choice!  THANK YOU THANK YOU THANK YOU!!!! - ChicagoNev

 

Thank you for being in this forum & helping out fellow members… and thanks for reading this blog. Have a good day!

Best of the Month – March ’14

Spring has many cultural connotations throughout the world — rejuvenation, revitalization and renewal come to mind. The HP Support Forum team spent the month of March revitalizing its commitment to building a superb technical support community.

 

In March 2014 the HP Support Forum saw more than 7 million total visitors, including nearly 1 million from mobile devices, a monthly increase of about 400,000 mobile visits from March 2013.

 

Our Experts have worked hard this month to provide accurate support content in a timely fashion.

 

Top Contributor

 

One of the HP Support Forum’s most prolific problem-solvers is Dean Paul_Tikkanen. For the seventh month in a row, he is the Top Contributor. His personal numbers stood at the top of the monthly metrics list: 1,504 total posts, 383 Kudos and 263 solutions (March 1–26, 2014).

 

A forum volunteer who worked in personnel for the Red Cross after serving two decades in the U.S. Coast Guard, Paul has become an anchor in the community. As part of our spring-cleaning efforts to locate and address unread posts, we came across this thread on wireless networking. It originated two years ago and has now been viewed by more than 14,000 consumers.

 

Best of the Month

 

All good people have one thing in common. They solve problems. In the spirit of resolving issues and encouraging HP Support Forum volunteers to pitch in, our Best of the Month recognition for March 2014 goes to two community veterans.

 

RasterBlaster, who started posting in 2008, and Wes_Notebooks, a five-year veteran of the HP Support Forum, deserve recognition this month for their dedication to improving HP product-support documentation.

 

Professor RasterBlaster and PhD Student Wes_Notebooks are both part of HP’s content group. In their roles with HP, they are focused on improving product documentation, ensuring HP product specifications are up to date and accurate. They are dedicated to finding missing product-support information and clarifying any ambiguities that may arise within the HP Support Forum community.

 

To that end, RasterBlaster and Wes_Notebooks spend substantial time on the forum’s internal boards communicating with HP Experts to identify issues pertaining to missing or unclear product documentation and working to improve the customer experience by clarifying content and getting information back to the community as fast as possible.

Best of The Month - July '13

July was a month of growth for our Community. 300,000 more people came to the Forum than the previous month. This means there were even more questions to answer and issues to solve.

 

Like every month, our Experts jumped in and tried their best to help out the 5 million customers who came this month.

 

There are a couple of them that we want to mention specially.

 

Our Top Contributor for July is:

 

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Banhien has been here with us since 2009. Whether it’s an issue with notebooks, desktop PCs, or printers, he has seen it all. This month he replied to a massive 857 posts, solved 102 issues, and 214 people appreciated him with kudos.

 

No wonder people thank him with the same energy!

 

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For July, our Best of the Month title goes to:

 

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Bob_Headrick is one of the most knowledgeable members in the community on printing. It would be hard to argue this point as he created technology that has improved the way we use and refill our printers. He is responsible for multiple patents and has never stopped thinking about how inkjet printers could be improved.

 

As an active member in the community, he continues to help customers by answering their questions. While his work in the community is commendable, he is getting Best of the Month for his work in providing insights to HP to help us deliver better products. 

 

Thank you Bob. Please keep the feedback coming. Here’s an example how much our Community members appreciate your help.

 

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We encourage you, all our Community members, to take every opportunity to help each other. Because our community, in a way, is our family.

 

Thank you. 

Some Experience Needed - YOURS

Here is another entry from our guest blogger, HP Expert Holly_J. Enjoy! 

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2012 HP Social Support Summit - Experts Now Arriving in SF!

goldengate.JPGHP's 7 language Consumer Support Communities have been growing at an astronomical rate since they were launched, just a couple of years ago.  It is so tremendous and INSPIRING to see how many members now contribute regularly to the HP Forums and in other social media venues.  We've explored many ways to reward and thank our top Experts.  These individuals are so dedicated, helpful, passionate, friendly, and they really Make a Difference in the lives of so many HP customers.  These Experts continue to share their vast knowledge and expertise, showing incredible commitment to this Community and to HP.

 

We decided that the very best way to celebrate these extraordinarily talented Experts would be to escape from the virtual world for just a moment. 

 

Read on to learn more...

Post of the Week...

youtube.JPGAs the wild popularity of sites like YouTube have proven, video is an incredibly powerful communication medium, and it's also a becoming a hot trend in support.

 

Did you know that HP has its own YouTube support video channel, with a variety of help videos, all designed to clearly answer your computing and printing questions?  If you're having trouble making a post or registering on the HP Support Forum, there are even videos for that.

 

In our post of the week, we feature a string of ePrint videos - keep reading to learn more.

Desktop Highlights - December 2011

desktop_small.JPGAre you a fan of desktop computers? Want to know what's going on with desktops in the HP Support Forum?

 

What conversations are trending, and what is new?

 

Check out this post to find out about December's hot topics in desktop computing!

Post of the Week...

beer.jpg"Great minds think alike," isn't that how the saying goes? 

 

This week we showcase a post about upgrading a video card where two forum members come up with similar solutions to the same problem, and ultimately the issue gets solved.  There's actually a pretty amazing coincidence too!

 

Continue reading to learn more...

 

Post of the Week...

music.JPGDo you remember when 500 megs was considered a HUGE amount of computer storage space?  Well now, with the large file sizes of video, music, and photos, we can't get enough hard disk space.

 

SoundSeven, in this week's showcased thread, was seeking assistance in installing a THIRD hard drive on his desktop PC, but since his computer only has two bays for hard drives, he was having trouble.

 

In less than 2 hours, Big_Dave was on the case with several suggestions for SoundSeven.

 

Post of the Week...

cleaning.JPGSpring is in the air in the Northern Hemisphere, and for many of us, it's time to get a little "spring cleaning" done!  Since we spend so much time with our computers, depending on them for so many professional and personal tasks, why not include them in our organizational activities?

 

In the Post of the Week, mws_1984 expressed an interest in cleaning up his computer, in the hope of optimizing performance and increasing speed.  He didn't want to start the project haphazardly though, and he wanted to avoid deleting anything important.

Post of the Week...

checklist.JPGSometimes the best answers are short and sweet.  In this week's featured post, Daniel_Potyrala proves that quality doesn't have to equal quantity; a post does not have to be long in order to help someone out.

 

This past week Donguard56 came to the forums in search of help for his laptop.  Recently the touch buttons for Mute, Volume, and Wireless stopped working, and he was at a loss for a solution.  

 

Don searched around online for assistance, trying many things, even reinstalling Windows at one point.   He was baffled and frustrated, and nothing he tried fixed his problem. Finally, Don posted his question on the HP Support Forums.

    

Best of the Month - December 2010

december.JPGDecember was a busy month, both on the forums and in our homes.  Along with all of the holiday gift giving, came questions about new products, and many of those questions were answered right here on the HP Support Forums.

 

Two members were selected in the "Best of December" - read on to see who they are!

Best of the Month-- September 2010

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This month we highlight 2 great contributors here on the forum. I've selected two individuals. One joined the community during the month of September and the other person joined prior to March 2010. 

Come see who was selected to be showcased as this months' BEST OF!

Post of the Week!!

trophy-3.jpgOur top notch group of contributors, pro's, and experts can help with many issues. This solution was solved by troubleshooting an issue within the MAC OS which caused problems for an HP Printer.  Read more about how PrintDoc fixed an issue for spwatterson.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation